Jessica Munoz
Bryan
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
Healthpoint
02.2023 - 05.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Online Personal Shopper
Walmart
09.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
ReconMr
06.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
A&M Consolidated High School
College Station, TX05.2016
Skills
- Customer Service
- Attention to Detail
- Organization and Planning
- Cash Register Systems
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Office Receptionist
Healthpoint
02.2023 - 05.2024
Online Personal Shopper
Walmart
09.2020 - 05.2021
Customer Service Representative
ReconMr
06.2017 - 12.2017
A&M Consolidated High School
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