Quote
Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Accomplishments
Software
Timeline
Interests
Manager
Jessica Murillo

Jessica Murillo

Store Manager
Patterson,CA

Quote

The only person you are destined to become is the person you decide to be.
Ralph Waldo Emerson

Summary

Detail-oriented team player with 6+ years of experience in Costumer Service and 4 +years of Management and Administration experience. Seeking for and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Restaurant General Manager

Taco Bell Company
Patterson, CA
09.2021 - 01.2024
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Led and directed team members on effective methods, operations, and procedures.

Salesperson

3B Furniture
12.2020 - 08.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained and mentored new sales representatives.

Assistant Store Manager

Taco Bell Company
Patterson, CA
12.2017 - 11.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Front Desk Receptionist

Lucerna Hotels
05.2017 - 10.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

UAS Highschool
Mexico

Some College (No Degree) - Architecture Design And Drawing

UABC Architecture And Design
Mexicali, Mexico

Skills

  • Staff Management
  • Schedule Coordination
  • Multitasking and Organization
  • Customer Service
  • Multi-Line Telephone Systems
  • Billing and Invoicing
  • Performance Improvement
  • Office Supplies and Inventory
  • Critical Thinking
  • Training and Development
  • MS Office Proficiency
  • Multitasking and Organization
  • Culture Development
  • Database Maintenance
  • P&L Administration
  • Schedule Management
  • Data Entry

Certification

  • Certified General Manager: Servsafe - 2018

Languages

English
Full Professional
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CulturePaid time offWork-life balanceCareer advancementPaid sick leave401k matchHealthcare benefits

Accomplishments

  • Reduced employee turnover by 20% by creating and implementing a no-cost incentive program.
  • Supervised team of 30 + staff members.

Software

Microsoft Office Programs

Adobe Programs

AutoCAD

Timeline

Restaurant General Manager

Taco Bell Company
09.2021 - 01.2024

Salesperson

3B Furniture
12.2020 - 08.2021

Assistant Store Manager

Taco Bell Company
12.2017 - 11.2020

Front Desk Receptionist

Lucerna Hotels
05.2017 - 10.2017

High School Diploma -

UAS Highschool

Some College (No Degree) - Architecture Design And Drawing

UABC Architecture And Design

Interests

Reading

Cinema

Music

Painting

Similar Profiles

CREATE PROFILE
Jessica MurilloStore Manager