Jessica Murillo
Katy,TX
Summary
Seeking a Dental Claims, Customer Service, Dental Billing Specialist role to utilize my dental office administration experience, insurance expertise and commitment to exceptional customer service. Dedicated to optimizing claim processes and maximizing reimbursement for patients and the dental practice.
Overview
16
16
years of professional experience
Work History
Front Office/Office Manager
ProDentures
04.2013 - Current
- Overseeing the daily office operations run smoothly
- Ensure timely and accurate customer service whether over the phone or in-person
- Handling complaints and specific customer requests with grace
- Smoothly handles appointments, patient enquires on procedures and times available, duration of each appointment, expectations
- Handling all financial transactions, settling accounts, providing currency exchange, threw Eagle-soft software, end-of-day and end-of-month account so that office stays on track financially and meets goals/quotas
- Manages all insurance paperwork between company and patient, verifying insurance, answers questions patients have about each individual insurance company and plan, helps patient utilize benefits
- Knows how to balance being a patient advocate and a great team player.
- IT person for all computer, printer and internet needs.
Dental Assistant/ Front Office
Dr. Michael Gonzalez DDS
08.2008 - 05.2011
- Assisted dentist with all restorative procedures including, but not limited to: Amalgams, composites, veneers, crowns, bridge preps, endodontics, Invisalign, alginate impressions, pouring/trimming models, ZOOM whitening, fabricating custom bleaching trays
- Front Office responsibilities: Answered phones, verified insurance, scheduled appointments through Eaglesoft Dental Software, filing charts, accounts receivable, calculate fees, determine billing codes, process payments, update patient charts and patient electronic records, treatment plans, mailing, reminder phone calls, closed they day, end-of-day deposits.
Education
High School Diploma -
Langham Creek High School
Houston, TXDental Assistant Program and Certification -
Academy of Health Care Professions
Houston, TX05.2008
Skills
- Bilingual: Fluent in Spanish and English
- IT software
- Insurance Claims
- Understanding individual Insurance Policies
- Customer service
- Computer and Program Proficiency
Personal Information
Title: Lead Front Desk Manager
References
Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Front Office/Office Manager
ProDentures
04.2013 - Current
Dental Assistant/ Front Office
Dr. Michael Gonzalez DDS
08.2008 - 05.2011
High School Diploma -
Langham Creek High School
Dental Assistant Program and Certification -
Academy of Health Care Professions