Jessica Murillo
Los Angeles,CA
Summary
Proven track record in delivering exceptional customer service and support, demonstrated during my tenure at Drive Hospitality. Skilled in efficient work ethic and customer communication, I enhanced guest satisfaction and team productivity. Excelled in time management and memory retention, ensuring seamless operations. Adept at cash handling and fostering cooperative relationships, I consistently contributed to positive outcomes and customer loyalty. While working as concierge I was able to memorize all of the residents names and cars because I covered valets lunch during my shifts and also memorized their guest list.
Overview
6
6
years of professional experience
Work History
Valet
Drive Hospitality
01.2023 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Assistant Manager
Patty’s Gourment Pizza
08.2018 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Concierge
Drive Hospitality
01.2023 - 04.2024
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted resident with things like packages, guests lists, valet, and answered phone calls.
- When leasing wasn’t around I would help guest with tours of apartments and leasing prices.
- Assist residents with reserving amenities.
Education
Los Angeles High School Of The Arts
Los Angeles, CASkills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Team player mentality
- Time Management
- Memory retention
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Valet
Drive Hospitality
01.2023 - Current
Concierge
Drive Hospitality
01.2023 - 04.2024
Assistant Manager
Patty’s Gourment Pizza
08.2018 - Current
Los Angeles High School Of The Arts