Jessica Murillo
Houston,TX
Summary
Dynamic Medical Assistant and Customer Service Representative with a proven track record at Premier Oncology and Community Health Choice. Expert in HIPAA compliance and delivering compassionate care, significantly improving patient satisfaction. Fluent in Spanish, adept in medical coding, and skilled in fostering positive outcomes through effective communication and patient education. Open to remote or hybrid.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Premier Oncology
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans.
- Assisted physicians in performing various diagnostic procedures, contributing to the timely detection and treatment of cancer cases.
- Performed venipuncture for blood sample collection, ensuring proper specimen handling and prompt delivery to the laboratory for analysis such as neogenomics and natera.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.
- Maintained detailed records of administered treatments such as chemotherapy infusions and immunotherapies, ensuring accurate documentation for each patient''s medical history.
Customer Service Representative
Community Health Choice
01.2017 - 11.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Completed customer applications and updated records to reflect current information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Led team project to identify common customer issues and develop proactive solutions.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
- Processed and recorded new policies and claims.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments remote.
Education
Medical Assistant Certification -
The College of Health Care Professions
TX11-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Compassionate
- Fluent in spanish
- Medical coding
- Ecw experience
Timeline
Medical Assistant
Premier Oncology
09.2022 - Current
Customer Service Representative
Community Health Choice
01.2017 - 11.2020
Medical Assistant Certification -
The College of Health Care Professions
Similar Profiles
Shagufta NaqviShagufta Naqvi
Chairperson of Premier Oncology Consultants at Premier Oncology ConsultantsChairperson of Premier Oncology Consultants at Premier Oncology Consultants
Mary Ann GamboaMary Ann Gamboa
Patient Services Coordinator at US Oncology Network - Virginia Oncology AssociatesPatient Services Coordinator at US Oncology Network - Virginia Oncology Associates
Jessica TieckelmannJessica Tieckelmann
Human Resources Manager at US Oncology/New York Oncology HematologyHuman Resources Manager at US Oncology/New York Oncology Hematology
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan