Jessica Murphy

Relationship building:

• Develop and maintain solid customer and broker relationships, in person and telephonically
• Develop and maintain key internal relationships with subject matter experts
• Understand customer needs, where to prioritize efforts, and provide value-added consultation

Communication:

• Proactively communicate with clients and provide updates on benefits and program initiatives
• Remain responsive and follow through on commitments both internally and externally
• Monitor and track on-going performance, present and recommend solutions to the customer
• Attend in-person or virtual open enrollment fairs.

Healthcare Knowledge:

• Understand goals, health plan initiatives, operating principles, strategies
• Act as a trusted advisor through in-depth healthcare knowledge, understand important trends

Personal Practices:

• Self-Management
• Communicating with others
• Collaborating
• Using time and resources effectively
• Serving customer/broker partners
  

• Inbound calls from members and providers to provide information and resolve any issues
• Assisting supervisors with resolving escalated issues and concerns from the client
• Provided detailed and accurate information within a timely manner
• Outreach to providers and members with resolutions to major issues