Jessica Murphy
Deland,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Secretary
Littlejohn Law, LLC
Wintersville, OH
11.2023 - 12.2023
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Handled confidential information with discretion and integrity.
- Assisted in preparation of engagement letters.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Received and disbursed incoming mail.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Checked office supplies stock and placed orders to maintain levels.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Coordinated multiple schedules using online calendaring system.
Small Business Owner
Fatboyz Auto Sales, LLC
Saint Clairsville, OH
12.2017 - 01.2023
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Set pricing structures according to market analytics and emerging trends.
- Maintained accurate and complete records of all business transactions and interactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Verified accuracy of invoices against purchase orders prior to sending out bills to customers.
- Responded to customer issues to provide immediate resolution and improve retention.
- Reviewed payment activity on delinquent accounts and initiated collection efforts when necessary.
- Provided excellent customer service to clients regarding billing inquiries.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Tracked dealer expenses associated with vehicle sales, repairs, parts purchases.
- Processed customer payments and updated billing records.
- Handled incoming calls from customers regarding their billings or other concerns.
- Monitored dealer inventory levels to ensure timely billing of products sold.
- Maintained confidentiality of sensitive information at all times.
- Analyzed credit card transactions and prepared deposits accordingly.
- Organized documentation related to billing activities such as contracts, statements, invoices.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Salesperson
A&J's Used Auto Sales, LLC
Martins Ferry, OH
05.2015 - 01.2018
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Negotiated deals and handled complaints or objections.
- Maintained accurate records of customer interactions and transactions.
- Operated register, handled cash and processed credit card transactions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Advised customers on the latest product features and benefits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Martins Ferry High School
Martins Ferry05-2004
Skills
- Exceptional communication skills
- Efficient multi-tasker
- Business accounting
- Document filing
- Phone etiquette
- Word processing
- Documents and correspondence
- Billing and invoicing
- Schedule management
- Appointment setting
- Calendar management
- MS office proficient
- Typing speed
- Document proofreading
- Financing expertise
- Social media marketing
- Strong negotiation skills
- Manage inventory
- Merchandise displays
- POS software
- Register opening and closing
- Strong communication and interpersonal skills
- Creative thinking
- Store policies understanding
- Cleaning and sanitizing
- Flexible hours
- Verbal and written communication
- Multitasking
- Cash handling
- Multitasking capacity
- Exceeding customer expectations
- Detail-oriented
- Professionalism
Certification
- State of Ohio Notary Public
References
References available upon request.
Timeline
Legal Secretary
Littlejohn Law, LLC
11.2023 - 12.2023
Small Business Owner
Fatboyz Auto Sales, LLC
12.2017 - 01.2023
Salesperson
A&J's Used Auto Sales, LLC
05.2015 - 01.2018
High School Diploma -
Martins Ferry High School
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