Experienced Manager & Automotive Service Writer with 4 years of experience in large and small auto repair shops. Detailing customer cost estimations with care, professionalism, and courtesy. Performance-oriented, well-organized leader with excellent project management skills. Cultivating connections to enhance customer satisfaction and long-term loyalty.
Hi, I’m
Jessica Murray
Rockmart,GA
Summary
Overview
17
years of professional experience
Work History
Mavis Tire
Automotive Service Writer
01.2024 - Current
Job overview
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Gathered information through research and vendor inquiries to provide job estimates.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Kia
Automotive Service Manager
06.2021 - 01.2024
Job overview
- Achieved 15% increase in productivity in fixed operations, parts and service department.
- Implemented routine scheduled maintenance programs for established customers.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Gathered information through research and vendor inquiries to provide job estimates. (Mitchell 1 ProDemand)
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
HLC Foods D.B.A Zaxby's
Restaurant District Manager
02.2020 - 03.2021
Job overview
- Annual sales: $2.2 to $3 million per location
- Hired on as District Manager over 3 locations in Rome,Ga.
- Stores sales increase 10%+
- Have passed all Steritech Food Safety inspections
- Maintain a 31.5% purchase budget for food & 4% purchase budget for paper every period for all stores
- Maintain labor percentage of less than 18% for all stores
- Supervise 3 General Managers, 6 Assistant Managers, 12-16 Shift Managers, & around 90-100 crew
- Perform safety, brand standard operations, & cash management audit/inspections.
- Reason for leaving: I was looking to get out of the restaurant industry. I wanted to use my leadership and managerial skills in a new profession. Looking for a new challenge!
Sonic Drive-In
Area Supervisor
06.2018 - 02.2020
Job overview
- Annual sales: $1.5 to $2.2 million per location
- Hired on as Area Supervisor over 10 locations, for this franchisee with 35 locations
- Supervise @30 employees and 6-8 managers per location
- Turned around 2 under performing locations that were scheduled to be closed
- Cleaned up both locations, re-trained staff, increased customer service, increased Ecosure scores to 90, both remain open today
- Reopened Woodstock location after buying from another franchise
- Re-built entire Manager team at Rome location, none in place when hired on
- Increased sales at Cartersville location 30%
- Servsafe Proctor teaching classes to Managers and staff
- Successful at achieving budgeted revenue and labor expenses toward the increase of business profitability and productive operations
- Monitor P&L financial and operating performance of the restaurants; develops and implements action plans to correct any issues
- Involved in the development of Team Members by identifying candidates for Manager positions
- Coach and develop the operational, managerial and leadership skills of GMs
- Direct staff in the development and implementation of local store marketing activities
- Reason seeking: Looking for a company I share the same visions & values with
Bojangles Famous Chicken & Bisc
Area Supervisor
09.2008 - 05.2018
Job overview
- Annual sales: $1.7 - $2.2 million per location
- Hired on Crew promoted to GM after 6 months, and to Area Supervisor in 2015
- As GM recognized for scoring 98-100 % on all QSC Inspections for 2 years consecutively
- Specialized in being placed in underperforming stores to bring them up to company standards as well as increasing sales @20-30% and increased inspection scores to upper 90s
- All underperforming managers were transferred to work at my location to be re-trained
- Coached, trained and motivated them, developed 2 into GMs
- Had a location was in the top 10 in the country for performance
- As Area Supervisor managed over 5 locations for this Franchisee
- Turned around all 5 locations for this new franchisee; increased sales, re-trained and re-staffed all locations, increased customer service levels, reduced COS
- Reduced food costs from 32% to 28% and labor costs from 30% to 24%
- Reason left: franchise had only 5 locations, no future growth
Education
Strayer UniversityAtlanta, GA
Bachelor of Administration from Business Administration And Management
01-2023
University Overview
Skills
- Cost estimation
- Invoice verification
- Expertise in automotive systems
- Mitchell 1 ProDemand expertise
- Product and service sales
- Service scheduling
- Work order prioritization
- Status report management
- Customer service
- Appointment scheduling
- Vehicle inspection
- Service upsells
- Warranty claims processing
Timeline
Automotive Service Writer
Mavis Tire
01.2024 - Current
Automotive Service Manager
Kia
06.2021 - 01.2024
Restaurant District Manager
HLC Foods D.B.A Zaxby's
02.2020 - 03.2021
Area Supervisor
Sonic Drive-In
06.2018 - 02.2020
Area Supervisor
Bojangles Famous Chicken & Bisc
09.2008 - 05.2018
Strayer University
Bachelor of Administration from Business Administration And Management
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