Jessica Murray
Richland,Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sr. Project Specialist
HNN Communities
Bellevue, WA
11.2021 - 02.2024
- Conducted regular status meetings with project team members to track progress and identify areas for improvement.
- Implemented effective strategies to mitigate risks associated with projects.
- Collaborated with other departments to ensure alignment between organizational goals and projects being undertaken.
- Developed detailed project plans and timelines, monitored progress and adjusted schedules as needed.
- Utilized problem-solving techniques to resolve complex issues encountered during the course of a project lifecycle.
- Created comprehensive reports summarizing results, findings and recommendations for future initiatives.
- Managed multiple projects simultaneously while maintaining high levels of accuracy in all work products.
Operations Support Specialist
Hnn Communities
Bellevue, WA
09.2019 - 11.2021
- Identified opportunities for process optimization and implemented changes accordingly.
- Maintained accurate records of all operational activities in accordance with company policies.
- Worked closely with vendors to resolve any product-related issues.
- Created help documents to assist users with troubleshooting common issues.
- Assisted in the development of new processes to improve operational efficiency.
- Provided guidance on best practices for operations support personnel when needed.
- Managed and created process for utilizing Landlord Mitigation Fund with Washington State Department of Commerce.
Administrative Assistant
HNN Communities
Bellevue, WA
02.2018 - 09.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated appointments, meetings, trainings and conferences.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
General Manager
MoGo Ent. (Sears Hometown Store)
Longview, WA
03.2016 - 01.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Education
Associate of Arts -
Columbia Basin College
Pasco, WA10-2022
High School Diploma -
Southridge High School
Kennewick, WA06-2007
Skills
- Documentation and Reporting
- Scope Management
- Mentoring and Coaching
- Scheduling Expertise
- Team Collaboration
- Problem-Solving Aptitude
- Decision-Making
- Analytical Thinking
- Project Management
Accomplishments
- HNN Presidential Award 2022
Timeline
Sr. Project Specialist
HNN Communities
11.2021 - 02.2024
Operations Support Specialist
Hnn Communities
09.2019 - 11.2021
Administrative Assistant
HNN Communities
02.2018 - 09.2019
General Manager
MoGo Ent. (Sears Hometown Store)
03.2016 - 01.2018
Associate of Arts -
Columbia Basin College
High School Diploma -
Southridge High School