Jessica M Vitiello
Senior Patient Experience
Norwich,NY
Summary
Professional with proven expertise in patient access management, skilled in handling patient admissions, insurance verification, and authorization processes. Adept at collaborating with healthcare teams to streamline operations and improve patient experiences. Known for reliability, adaptability, and results-driven approach. Strong communication and problem-solving skills, combined with commitment to maintaining high standards in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Senior Patient Access Representative
Chenango Memorial Hospital
03.2024 - Current
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Answered incoming calls, scheduled appointments and filed medical records.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Patient Experience Representative
Chenango Memorial Hospital
09.2020 - 03.2024
- Provided accurate information about clinic services when answering patient inquiries via phone or email.
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Assisted with the implementation of new electronic health record software, streamlining workflow and improving overall efficiency.
- Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
Authorized Retailer
At&t
07.2019 - 09.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Oversaw visual merchandising efforts to create an appealing aesthetic that attracted potential customers.
- Trained new employees on company policies, sales strategies, and product offerings, ensuring their quick integration into the team.
- Implemented improvement initiatives to enhance sales performance and meet targets and objectives.
- Coordinated regular meetings to review activities and develop business operations.
Crew Member Team Leader
Dunkin' Donuts
06.2015 - 07.2019
- Cleaned and washed all equipment to maintain excellent functionality and productivity.
- Volunteered to take on additional crew duties, including picking up other shifts when fellow crew members fell ill.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma -
Sherburne Earlville
5 2015
Associate of Arts - Medical Coding
Bryant And Stratton College
Getzville, NY08-2027
Skills
- Team building
- Organization
- Communications
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical billing
- Problem-solving
- Friendly and outgoing
- Team leadership
- Scheduling diagnostic procedures
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of better Patient Experience.
Timeline
Senior Patient Access Representative
Chenango Memorial Hospital
03.2024 - Current
Patient Experience Representative
Chenango Memorial Hospital
09.2020 - 03.2024
Authorized Retailer
At&t
07.2019 - 09.2020
Crew Member Team Leader
Dunkin' Donuts
06.2015 - 07.2019
High School Diploma -
Sherburne Earlville
Associate of Arts - Medical Coding
Bryant And Stratton College
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