JESSICA M. WILLIAMS
Centreville,AL
Overview
11
11
years of professional experience
1
1
Certification
Summary
Detail-oriented Registered Nurse and healthcare quality professional with over 10 years of clinical, administrative, and case management experience. Skilled in reviewing clinical data for accuracy, conducting remote chart audits, and ensuring compliance with quality standards. Proficient in telehealth and electronic health record systems. Currently pursuing a Master of Science in Nursing with an Executive Nursing focus.
Work History
Behavioral Health Integration Care Manager — Remote
Lumina Care, LLC
07.2026 - Current
- Independently complete approximately 12–16 detailed patient chart reviews per shift, with a productivity goal of approximately 400 billable minutes.
- Analyze multiple sources of clinical information, including staff documentation, medication records, medication administration records, provider follow-ups, ICD-10 diagnoses, MDS assessments, laboratory results, and supporting documentation.
- Identify missing, inconsistent, inaccurate, or potentially inappropriate documentation and communicate findings to the appropriate RN team lead.
- Identified missing, inconsistent, inaccurate, or potentially inappropriate documentation, facilitating timely communication of findings to RN team lead.
- Evaluated records for barriers to care and patient-safety concerns, escalating critical findings for further investigation.
- Maintained accuracy and consistency in reviewing high volumes of complex clinical information, ensuring compliance with standards.
- Participate in weekly team meetings and collaborate remotely with clinical team members.
- Utilize ThoroughCare, Gehrimed, Microsoft Office, Microsoft Teams, PointClickCare, MatrixCare, and Insperity in a remote work environment.
- Health Services Administrator, RN
RN - Health Services Administrator
TurnKey Health Clinics
Autauga County Jail
12.2025 - 08.2026
- Led healthcare operations and nursing staff in secure correctional healthcare environment, ensuring compliance with county, state, federal, and organizational requirements.
- Managed quality assurance and performance-improvement activities, risk-management processes, and facility healthcare reports.
- Implemented and managed a Medication-Assisted Treatment program.
- Conducted medical chart reviews, documentation audits, quality-improvement reviews, infection-control audits, and operational assessments.
- Evaluated EHR documentation for accuracy, completeness, consistency, and compliance with established requirements.
- Coordinated patient admissions and discharges, education, utilization management, and outpatient procedure approvals to streamline processes and enhance patient care.
- Directed daily health services operations to maintain compliance, efficiency, and quality of patient care.
- Coordinated staffing, scheduling, and workload distribution across clinical and administrative teams.
- Oversaw policy implementation, regulatory adherence, and internal audit preparation.
- Managed budgets, supplies, and resource allocation to support uninterrupted service delivery.
- Monitored performance issues and resolved operational barriers affecting service continuity.
- Collaborated with physicians, nurses, and support departments to streamline patient flow.
- Evaluated processes and implemented improvements to strengthen reporting accuracy and operational effectiveness.
Registered Nurse
Yes Care Corp
Bibb County Correctional Facility
04.2020 - 04.2026
- Reviewed and interpreted patient information including medication records, provider orders, laboratory results, vital signs, behavioral observations, and clinical documentation to ensure accurate treatment plans.
- Identified abnormal clinical findings and communicated relevant information to physicians and other members of the healthcare team.
- Coordinated sick-call requests, chronic-care appointments, and provider follow-up to streamline patient access to necessary healthcare services.
- Served as eOMIS superuser, assisting with electronic healthcare system utilization.
- Supervised LPN staff and provided clinical guidance and delegation.
- Performed detoxification assessments, wound care, emergency response, and mental-health assessments to ensure patient safety and support recovery.
- Assessed patient conditions, prioritized care needs, and updated individualized care plans.
- Administered medications, monitored responses, and maintained accurate clinical documentation.
- Initiated rapid interventions for changes in patient status and escalated concerns appropriately.
- Reinforced infection control practices, safety protocols, and regulatory compliance across unit operations.
- Conducted thorough patient assessments to identify changes in condition and promptly notified physicians.
RN In Home Assessment Nurse
Illumifin Corporation
Alabama
01.2025 - 02.2026
- Conducted in-home evaluations for benefit eligibility and pre-assessments to ensure appropriate long-term-care insurance coverage.
- Independently completed detailed assessments and required documentation within established timelines.
- Reviewed and documented clinical information, ensuring compliance with HIPAA privacy requirements to protect client confidentiality.
- Educated clients on managing chronic conditions, empowering them to make informed health decisions regarding diabetes, hypertension, hyperlipidemia, liver disease, cardiac conditions, and kidney disease.
- Provided education regarding chronic conditions including diabetes, hypertension, hyperlipidemia, liver disease, cardiac conditions, and kidney disease.
Director of Nursing Services
Elite Nursing & Rehab Senior Living Center
Homewood, AL
07.2025 - 12.2025
- Directed nursing operations for a 143-bed ALF/SNF/LTC organization and supervised approximately 100–120 nursing employees.
- Conducted chart reviews, documentation audits, quality-improvement reviews, risk assessments, and operational audits to enhance compliance and quality of care.
- Evaluated records for compliance with CMS requirements and organizational standards.
- Managed QAPI activities and collaborated with interdisciplinary teams to identify quality concerns and implement corrective actions.
- Coordinated care plans, MDS-related processes, discharge planning, patient education, and interdisciplinary care meetings.
- Prepared and presented comprehensive facility reports to regional leadership, highlighting operational performance and quality metrics.
- Facilitated EHR training sessions for staff to enhance system usage and supported staff with system utilization.
- Coordinated admission assessments, ensuring accurate documentation and timely placement decisions.
- Conducted comprehensive resident assessments to guide individualized care planning and clinical interventions.
- Collaborated with interdisciplinary teams to update care plans and support resident health outcomes.
- Reviewed clinical information to identify risks and prioritize appropriate nursing follow-up.
- Supported continuous improvement initiatives within the organization through participation in quality assurance activities related to patient assessments.
- Contributed to the development of evidence-based policies and procedures related to nursing assessments, fostering a culture of clinical excellence within the organization.
LPN/RN MDS Case Manager - Hybrid
Perry County Nursing & Rehab Center
Marion, AL
04.2022 - 04.2025
- Executed remote and onsite case and utilization management activities to ensure quality patient care.
- Conducted chart reviews and audits according to company, facility, state, Medicare, and Medicaid requirements.
- Identified documentation deficiencies and collaborated with interdisciplinary teams to address findings.
- Identified documentation deficiencies and partnered with interdisciplinary teams to implement corrective actions.
- Facilitated care plan meetings, discharge planning, and patient/family education to enhance continuity of care.
- Assessed resident conditions and updated care plans to support consistent nursing interventions.
- Tracked assessment deadlines and resolved workflow gaps to prevent submission delays.
- Reviewed and confirmed supporting records for accuracy for sections, signatures, and required updates.
LPN/RN Research Coordinator
Trinity Clinical Research
11.2023 - 07.2024
- Facilitated blinded and unblinded clinical research activities for hepatitis-related drug study to ensure compliance and data integrity.
- Reviewed participant information against study requirements to determine eligibility.
- Supported blinded and unblinded clinical research activities for a hepatitis-related drug study.
- Conducted remote telehealth consultations for diabetes/COVID-related research, enhancing participant engagement and data collection.
- Executed remote telehealth sessions for diabetes and COVID-related research, engaging participants effectively.
- Administered medications and ensured accurate research documentation per study procedures to support protocol adherence.
Travel Corrections Nurse
Supplemental Health Care
05.2019 - 04.2020
- Provided nursing services across correctional and psychiatric facilities in Oklahoma, Texas, Arkansas, and Tennessee.
- Adapted to diverse facility procedures, electronic systems, policies, and clinical workflows to ensure seamless patient care.
- Performed clinical assessments, triage, medication administration, documentation, detox assessments, and emergency care to address patient needs effectively.
- Communicated with recruiters and facility leadership to ensure alignment on contractual and compliance requirements.
LPN Telehealth Triage Nurse
Coastal Family Health Center
01.2019 - 05.2019
- Performed clinical triage using established protocols and standards.
- Reviewed patient concerns and determined appropriate routing, scheduling, escalation, or emergency response.
- Conducted monthly audits of emergency-department follow-up and chronic-care appointments to ensure compliance and improve patient outcomes.
- Assessed patient symptoms and prioritized care needs using established triage protocols.
- Documented chief complaints, vitals, and clinical histories in electronic health records.
- Coordinated urgent referrals with providers to support timely patient treatment.
- Educated patients on symptom management, follow-up steps, and escalation precautions.
Corrections Travel LPN
QCHC
Baldwin County Jail
10.2016 - 12.2018
- Delivered nursing care and staff support across multiple correctional healthcare facilities, enhancing patient care and operational efficiency.
- Trained and oriented new employees on facility procedures, software, and clinical workflows, ensuring smooth integration into the team.
- Acted as an EHR super user and assisted staff with electronic system utilization.
- Assessed new employee performance during initial 90-day orientation and reported findings to facility and regional leadership for continuous improvement.
- Evaluated new employee performance during initial 90-day orientation periods and communicated findings to facility and regional leadership.
LPN Floor Nurse
NaphCare
Mobile Metro Jail
08.2015 - 10.2017
- Delivered comprehensive correctional nursing care through clinical assessment, triage, medication administration, documentation, detox assessment, and emergency response to ensure patient safety and well-being.
- Analyzed and communicated abnormal laboratory results, vital signs, behaviors, and changes in patient status to providers, facilitating timely medical interventions.
- Ensured accuracy of electronic and written clinical documentation, supporting continuity of care and compliance with regulatory standards.
LPN Charge Nurse
Mobile Infirmary LTAC
06.2016 - 10.2016
- Delivered comprehensive nursing care for medically complex patients in long-term acute-care setting, enhancing patient well-being.
- Documented clinical findings and communicated significant changes to physicians and interdisciplinary team members.
- Documented clinical findings and communicated significant changes to physicians and interdisciplinary team, ensuring timely interventions.
- Supervised CNAs and delegated patient-care responsibilities, fostering a collaborative environment for optimal patient outcomes.
Education
Master of Science - Nursing — Executive Nursing Track
Walden University
United States09-2026
Bachelor of Science - Nursing
Louisiana State University of Alexandria
Alexandria12-2024
Associate Degree - Nursing
Wallace Community College
Selma05-2023
Practical Nursing Diploma - LPN
Wallace Community College
Selma12-2013
High School Diploma - undefined
Alabama School of Math and Science
Mobile05-2010
Skills
- Clinical Data & Documentation Review/Analysis
- High-volume documentation review
- Clinical Research Documentation
- Healthcare quality assurance improvement and regulatory compliance
- Risk Identification & Escalation
- Medicare compliance
- Critical Thinking & Clinical Reasoning
- Resource utilization
- Referral management
- Care quality assessments
- Care planning and service coordination
- Multidisciplinary team collaboration
- EHR super-user experience
- 12 years of progressive healthcare experience
- High-volume reviews
- Nursing intervention adjustment
Certification
Registered Nurse — Alabama Multi-State License | Active through 12/2027, Licensed Practical Nurse — Alabama | Previous license
Timeline
Behavioral Health Integration Care Manager — Remote
Lumina Care, LLC
07.2026 - Current
RN - Health Services Administrator
TurnKey Health Clinics
12.2025 - 08.2026
Director of Nursing Services
Elite Nursing & Rehab Senior Living Center
07.2025 - 12.2025
RN In Home Assessment Nurse
Illumifin Corporation
01.2025 - 02.2026
LPN/RN Research Coordinator
Trinity Clinical Research
11.2023 - 07.2024
LPN/RN MDS Case Manager - Hybrid
Perry County Nursing & Rehab Center
04.2022 - 04.2025
Registered Nurse
Yes Care Corp
04.2020 - 04.2026
Travel Corrections Nurse
Supplemental Health Care
05.2019 - 04.2020
LPN Telehealth Triage Nurse
Coastal Family Health Center
01.2019 - 05.2019
Corrections Travel LPN
QCHC
10.2016 - 12.2018
LPN Charge Nurse
Mobile Infirmary LTAC
06.2016 - 10.2016
LPN Floor Nurse
NaphCare
08.2015 - 10.2017
Bachelor of Science - Nursing
Louisiana State University of Alexandria
Associate Degree - Nursing
Wallace Community College
Practical Nursing Diploma - LPN
Wallace Community College
High School Diploma - undefined
Alabama School of Math and Science
Master of Science - Nursing — Executive Nursing Track
Walden University