Jessica Myracle
Summary
With a proven track record at Hyundai of the Shoals, I excel in delivering high-quality customer service and workflow management. Skilled in computer applications and a team player, I've consistently exceeded customer expectations and contributed to process improvements, achieving high customer ratings and creating trust through effective relationship building. My background also includes critical emergency care at Jackson-Madison County General Hospital ER, underscoring my multitasking abilities and commitment to excellence in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Service Advisor
Hyundai of the Shoals
11.2022 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Organized and detail-oriented with a strong work ethic.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Jones Buick Gmc
06.2021 - 11.2022
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Learned and adapted quickly to new technology and software applications.
Patient Care Technician
Jackson-Madison County General Hospital ER
01.2020 - 07.2021
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
Education
High School Diploma -
New Beginnings Home School Christian Academy
Savannah, TN12-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Team player mentality
- Workflow management
- Listening skills
- Attention to detail
- Staff education and training
- Relationship building
Timeline
Service Advisor
Hyundai of the Shoals
11.2022 - Current
Service Advisor
Jones Buick Gmc
06.2021 - 11.2022
Patient Care Technician
Jackson-Madison County General Hospital ER
01.2020 - 07.2021
High School Diploma -
New Beginnings Home School Christian Academy
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