Jessica Myran
Saint Paul,MN
Summary
Results-driven executive with over 20 years of experience in operations and client services. Proven ability to develop and grow teams, increase employee engagement, and exceed sales goals. Skilled in strategic planning and execution, with a track record of maintaining long-term client relationships and driving significant revenue growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Miovision Technologies, Inc
St. Paul, MN
06.2023 - 12.2023
- Successfully led acquisition integration at Miovision, streamlining systems and enhancing efficiency.
- Implemented Agile practices to elevate team performance and drive innovation.
- Coordinated consolidation of systems and enhancement of procedures post-acquisition.
Vice President Operations
Global Traffic Technologies, LLC
St. Paul, MN
10.2021 - 06.2023
- Led supply chain, procurement, quality, inventory planning, and customer service
- Automated system to procure critical supply chain components
- Achieved 99% on-time delivery through global supply chain shortage
- Launched company-wide process improvement initiatives including RMA process; software quality control; ISO audits; and contract manufacturing
- Improved Net Promoter Score (NPS) to 9.8/10
Client Services Director
Global Traffic Technologies, LLC
St. Paul, MN
09.2016 - 10.2021
- Implemented new departments, including customer service, technical support, project management, and data analytics, to serve our customers better, supporting the strategic transformation to SaaS-based solutions
- Coached team in developing skills in continuous improvement, VBS, and Kaizen events
- Implemented new metrics, including Service Level Agreements (SLA), On Time Delivery (OTD), Time to Revenue (TTR), and NPS, driving the customer experience
- Improved OTD to 94% (from 26% JOP)
- Improved TTR by 32 weeks on average
- Improved SLA’s to 95%
- Improved NPS to 9.4/10
- Created a service network for project deployments and maintenance with third party subcontractors and dealer channels
- Implemented CDT&R (customer defects tracking) system to improve engineering processes and decrease customer downtime
- Increased team engagement score by 19pp in 2 years
- Improved Growth & Development score to 93%
- Improved Direct Supervisor Effectiveness score to 97%
Senior Manager, Customer Care
Ecolab, Inc.
Fishers, IN
01.2014 - 09.2016
- Developed and managed a team of 100+ supervisors, customer service agents, dispatchers, billers, and credit associates
- Transformed division's order to cash process supporting 500+ technicians and $180M in sales
- Maintained strategic partnerships with the division's largest customers, generating $8M in annual revenue
- Improved service metrics for customers, reducing escalations from 20% to 5%
- Increased employee engagement from 37% to 80% in 2 years
- Implemented a centralized dispatch system, improving utilization by 9% ($16M)
- Created a new key account team to focus on sales and service delivery
- Led successful IT projects, including service applications for field team
Corporate Account Program Manager
Ecolab, Inc.
Saint Paul, MN
01.2010 - 12.2013
- Responsible for complex negotiations with the division's largest customer, resulting in a 12-year partnership and $48M in sales
- Partnered with other divisions to provide one global program for one of the company's largest customers
- Developed multiple strategic partnerships with competitors to improve customer solutions and increase sales by $1.5M YOY
Sales Development Manager
Ecolab, Inc.
Washington, D.C.
09.2008 - 01.2010
- Piloted a new regional sales program and increased the regional sales team from 5 to 20 in 2 years
- Solutions sales for corporate kitchens and hospitality companies, resulting in $1M annually
- Provided cross-selling partnerships, resulting in $9M in additional sales for other divisions
Key Account Project Manager
Ecolab, Inc.
Saint Paul, MN
01.2005 - 09.2008
- Developed a new customer program accounting for 30% of the company’s revenue
- Created a service network, expanding subcontractors from 10 to 100 and saving 30% in costs
- Developed multiple technical training and protocol programs for over 43 field service managers and 500 technicians nationwide, providing consistency in service execution
- Implemented Lean Six Sigma projects to generate over $2M annually in operating income
- Led functional team in SAP system integration including blueprinting, designing, testing, and enhancement processes
Education
Bachelor of Arts - History
University of Wisconsin
Madison08-1997
Skills
- Strategic planning and execution
- Customer journey
- Change management
- Cross-functional management
- Building and transforming extraordinary teams
- Solution sales and account management
- Forecasting and budgeting
- Data-driven problem-solving
- Supply chain management
- Quality control
Certification
- Vontier Business Systems Champion
- Corporate Account Sales
- Effective Negotiating
- Lean Six Sigma Green Belt
- FINRA Series 7, 3 and 63
- Financial Sales Training
Affiliations
- Chair, Parish Leadership Council
- Wedding Coordinator
- Volunteer Coordinator
Timeline
Miovision Technologies, Inc
06.2023 - 12.2023
Vice President Operations
Global Traffic Technologies, LLC
10.2021 - 06.2023
Client Services Director
Global Traffic Technologies, LLC
09.2016 - 10.2021
Senior Manager, Customer Care
Ecolab, Inc.
01.2014 - 09.2016
Corporate Account Program Manager
Ecolab, Inc.
01.2010 - 12.2013
Sales Development Manager
Ecolab, Inc.
09.2008 - 01.2010
Key Account Project Manager
Ecolab, Inc.
01.2005 - 09.2008
Bachelor of Arts - History
University of Wisconsin
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