Jessica Norene

I homeschooled my daughter from preschool through graduation. This is why there is a gap in my work history.

• Answered incoming phone calls on multiple lines and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Managed opening and closing duties for pharmacy.
• Counted money in cash drawers end of shifts to maintain accuracy.
• Managed several whole aisles of OTC (over the counter) products, facing products daily, ordering & stocking shelves.
• Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
• Filing

• Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
• Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
• Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
• Provided emotional support and guidance to children during difficult times.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Responded to inquiries from parents and guardians.
• Organized and updated customer profiles
• Filing in office on slow days

• Welcomed customers entering store and responded promptly to customer needs.
• Worked flexible schedule to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
• Sales and fitting rooms attendant