Jessica Nagy
Jersey City,NJ
Summary
Proven in driving sales and customer satisfaction at Retro Fitness, I excel in sales consultation and customer service, enhancing client retention and revenue. Leveraging lead prospecting and account management skills, I've significantly contributed to team targets. My adeptness in creating positive customer experiences underscores my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Sales Representative
Retro Fitness
Jersey City, NJ
10.2022 - Current
- As a Sales Representative at Retro Fitness, I adeptly articulate and promote the company's core objectives and values to drive membership acquisitions.
- Facilitated the marketing and sale of nutritional products offered at the fitness center.
- Identified customer needs by asking questions and advising on best solutions.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Collaborated with marketing team to create promotional materials for products and services.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with customers to ensure repeat business.
Barista and Cashier
Retro Fitness
Jersey City, NJ
10.2022 - Current
- As a front desk associate at Retro Fitness, I also took on barista responsibilities, which required me to thrive in a fast-paced environment.
- I developed proficiency in memorizing an extensive menu of protein shakes and their recipes, while consistently delivering exceptional member experiences.
- This role honed my multitasking abilities and enhanced my skills in customer service and efficient operations.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Described menu items to customers and suggested products based on stated preferences.
- Input orders into point of sale system and handled customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety and health procedures while operating machinery and ingredients.
Front Desk Receptionist
Retro Fitness Gym
Jersey City, NJ
10.2022 - 08.2024
- Provided exceptional service and creating a welcoming atmosphere for all gym members.
- Executed necessary account modifications and prioritizing customer care through the meticulous scheduling of appointments, and prompt resolution of member concerns.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Some College (No Degree) -
Rutgers University
Newark, NJSkills
- Sales consultation
- Sales closing
- Lead prospecting
- Customer retention abilities
- Customer service
- Account management
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Sales Representative
Retro Fitness
10.2022 - Current
Barista and Cashier
Retro Fitness
10.2022 - Current
Front Desk Receptionist
Retro Fitness Gym
10.2022 - 08.2024
Some College (No Degree) -
Rutgers University
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