Jessica Naimi
Maricopa,AZ
Summary
Client-focused hospitality and operations professional with a track record of meeting company goals through steady, detail-focused operations. Skilled in offering thoughtful guidance, logistical support, and creative problem-solving. Known for adapting quickly to new challenges and serving as a neutral, solutions-oriented partner to reduce stress for clients and colleagues alike.
Overview
10
10
years of professional experience
Work History
Director of Operations
Original Weddings
10.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Played a key operational role during rapid expansion from 6 to 39 markets, ensuring consistent support services and internal operations as revenue more than doubled from $1.37M to $3.13M.
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all departments.
- Provided timely resolution of client issues or concerns, maintaining a high level of customer satisfaction.
- Coordinated resources across departments to ensure timely delivery of projects or services as per agreed-upon timelines.
Virtual Receptionist
Securus Contact Systems
07.2021 - 10.2022
- Handled up to 20 calls per hour using proprietary software, providing scheduling support and detailed message intake for nearly 3,000 small business clients across diverse industries.
- Maintained a 98.3% Quality Assurance rating while managing high call volumes, following client-specific protocols for message-taking, appointment scheduling, and technician dispatch.
- Recognized as “Receptionist of the Week” three times for professionalism, accuracy, and exemplary call handling in a high-volume virtual environment.
- Successfully operated in a fully remote role with minimal supervision, demonstrating self-direction, time management, and accountability.
Onsite Manager
International Travelers House
01.2020 - 06.2021
- Managed day-to-day operations while residing on-site, ensuring smooth check-in/out procedures, guest support, and prompt communication via email and Online Travel Agencies (OTAs).
- Led remodeling and restructuring efforts, coordinating staff and contractors to improve property function and aesthetics.
- Recruited, trained, and scheduled staff ; implemented policies, established team priorities, and monitored performance in alignment with company goals.
- Maintained hospitality standards through daily property inspections, deep-cleaning schedules, and proactive maintenance planning.
Assistant General Manager
Mintwood Place
03.2019 - 12.2019
- Directed and supported daily service with a strong focus on guest satisfaction, executing effective service recovery, and fostering clear communication between front- and back-of-house teams to ensure a seamless dining experience.
- Played a key role in hiring, training, and mentoring staff; developed and maintained service manuals to support consistent performance and onboarding.
- Planned and executed high-profile events including holiday celebrations, PR campaigns, private parties, and full restaurant buyouts—ensuring smooth coordination across departments.
- Managed restaurant technology systems: resolved point-of-sale issues in real time, photographed dishes and spaces for marketing use, updated the website to promote private events, implemented online gift card sales, and ensured menus were accurate and current.
- Assisted in financial oversight by tracking labor costs, safeguarding inventory, and contributing to budget forecasting and cost control initiatives.
Resident Advisor
HighRoad Hostel Washington DC
08.2017 - 08.2019
Night Auditor
Homewood Suites by Hilton
09.2015 - 07.2017
Education
Bachelor of Arts - Political Science
Oregon State University
Corvallis, ORSkills
- Cross-Functional team management using remote collaboration tools (Slack, Google Suite, Zoom)
- Customer Relationship Management with Workflow Automation (Zoho, GoHighLevel)
- Payroll processing & employee management (Gusto)
- Vendor payments & invoice management (Melio)
- E-commerce platform for service/package sales, website backend maintenance (Wordpress, WooCommerce)
- Online payment processing & financial tracking (Stripe)
- Digital Asset Management (Iconik, Dropbox, Google Drive)
- Calendar & Booking Platform Integration (Calendly)
Timeline
Director of Operations
Original Weddings
10.2022 - Current
Virtual Receptionist
Securus Contact Systems
07.2021 - 10.2022
Onsite Manager
International Travelers House
01.2020 - 06.2021
Assistant General Manager
Mintwood Place
03.2019 - 12.2019
Resident Advisor
HighRoad Hostel Washington DC
08.2017 - 08.2019
Night Auditor
Homewood Suites by Hilton
09.2015 - 07.2017
Bachelor of Arts - Political Science
Oregon State University
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