JESSICA NARANJO
Tucson,AZ
Summary
Self-driven, outgoing leader with a background in sales and account management in the healthcare industry. Skilled at building relationships with customers and understanding their needs. Strong interpersonal skills to provide exceptional customer service. Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, and Outlook. Native Spanish speaker.
Overview
9
9
years of professional experience
Work History
Account Manager
SpotRx Pharmacy | Medavail
07.2020 - 05.2023
- Build and maintain a positive relationship with all Physicians and Clinic Staff to ensure pharmacy kiosk utilization and marketing implementation strategies for monthly maximum growth.
- Accountable for management of 2 clinics in our top performing territory of Arizona, exceeded company-defined revenue goal by 70k.
- Host education sessions with existing clinic staff and new physicians with a focus of embedding in their daily workflow to acquire and retain existing patients.
- Collaborated daily with Pharmacy and Clinic Account Managers to ensure patient satisfaction.
- Fostered lasting relationships with patients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new Account Managers in Pharmacy and Clinic operations.
Lead Medical Assistant
Tucson Medical Center
06.2018 - 07.2020
- Assisted Physicians with clinical procedures following safe practices.
- Enforced department policies and procedures to keep team operating effectively and delivering exceptional care.
- Met operational targets by guiding and motivating medical assistant team to effectively handle administrative and clinical needs.
- Monthly inventory inspection to dispose and reorder expired medical supplies and refrigerated medication.
- Trained over 10 new medical assistants to ensure their success in patient and provider care.
Lead Medical Assistant Triage
Old Pueblo Healthcare
09.2014 - 05.2018
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Responsible for all medication Prior Authorizations and DME orders.
- Called and faxed pharmacies to submit prescriptions and refills.
- Monitored office procedures to emend problems and implement proactive improvements for better patient flow.
- Supervised 6 medical assistants and trained new hires.
Education
Certificate - Medical Assistant
Pima Medical Institute
Tucson, AZ2014
General Studies
Riverside City College
Riverside, CA2012
Skills
- Time Management
- Multitasking
- Team Driven
- Marketing
- Flexibility and Accountability
- Prospecting and Cold Calling
- Account Management
- Customer Satisfaction
- Excellent Communication Skills
- Customer Relationship Management
- Salesforce and EnterpriseRX
Timeline
Account Manager
SpotRx Pharmacy | Medavail
07.2020 - 05.2023
Lead Medical Assistant
Tucson Medical Center
06.2018 - 07.2020
Lead Medical Assistant Triage
Old Pueblo Healthcare
09.2014 - 05.2018
Certificate - Medical Assistant
Pima Medical Institute
General Studies
Riverside City College
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