Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jessica Narvaez

Jessica Narvaez

Spring Hill

Summary

Experienced Executive Concierge known for delivering exceptional service, managing complex requests, and enhancing guest satisfaction. Skilled in communication, problem-solving, and time management, with a strong work ethic, and commitment to excellence. Thrives in both independent and team settings, bringing initiative and adaptability to every role.

Overview

8
8
years of professional experience

Work History

Executive Concierge

PricewaterhouseCoopers LLP
Tampa
10.2022 - Current
  • Company Overview: PwC US Group LLP
  • Organizing and maintaining agendas, calendars, and meetings with internal and external clients effectively and proactively prioritizing on behalf of the Partner.
  • Research and proofreading.
  • Preparing and executing reconciliation of expense accounts as well as time reports under necessary engagement code classifications as required.
  • Scheduled travel and activities in accordance to time frame goals while following policies and procedures to create travel/meeting arrangements and itineraries.
  • Maintaining open and clear communication.
  • Lead planning and execution of multi-state events, ensuring seamless delivery despite geographic distance.
  • Streamlined invoicing workflows and enhanced reporting accuracy through data validation and automation.
  • Revenue tracking and data-driven reporting.
  • Accounts receivable management and report generation.
  • Client invoicing and business intelligence reporting.
  • PwC US Group LLP

Lead Server

Crumps Landing
Homosassa
05.2020 - Current
  • Leadership - serve as a liaison between the restaurant and servers. Grant breaks, authorize shift commencement and end.
  • Oversight of operations of servers for up to ten members of the staff.
  • Ensure there is enough staff coverage through the shifts to attend customers by anticipating demand and proper server assignments.
  • Ensure server compliance and collection of tabs.
  • Paperwork collection from personnel at the end of shift and basic reporting.
  • Complaint resolution based on business policy.
  • Ensure customer satisfaction while attending tables, cleaning areas, handling complaints, and processing their bills.
  • Cash and transaction handling.

Lead Server

Glory Days Grill
Spring Hill
01.2018 - 05.2020
  • Assistance on operations oversight.
  • Training and oversight of employees.
  • Inventory management, Reporting and restocking.
  • Documentation of procedures and operations.
  • Customer and employees complaint and/or conflict resolution.
  • Cash and transaction management.

Education

Diploma -

F.W Springstead High School
Spring Hill, FL
05.2014

Skills

  • Microsoft Office proficiency
  • Client invoicing and expense reconciliation
  • Agenda management and organizational skills
  • People management and team leadership
  • Solution research and conflict resolution
  • Hospitality expertise and customer service excellence
  • Inclusivity practices and emotional intelligence
  • Bilingual communication and phone etiquette
  • Policy compliance and financial auditing
  • Time management and cash handling skills
  • Food safety standards and POS systems knowledge
  • Data validation and expense tracking
  • Multi-state event planning and customer relationship management
  • Complaint resolution and concierge services

References

References available upon request.

Timeline

Executive Concierge

PricewaterhouseCoopers LLP
10.2022 - Current

Lead Server

Crumps Landing
05.2020 - Current

Lead Server

Glory Days Grill
01.2018 - 05.2020

Diploma -

F.W Springstead High School

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