Hi, I’m
JESSICA NAUTA BOONE
Hope Mills,NC
Summary
Dynamic and results-driven professional with a diverse background spanning IT, administrative, and managerial roles. Known for meticulous attention to detail and a proactive approach to problem-solving. Possesses strong leadership skills and a track record of effectively managing teams to achieve organizational objectives. With a solid foundation in both technical and administrative domains, adept at balancing strategic vision with hands-on execution. Exhibits professionalism in all interactions and thrives in environments that value efficiency, collaboration, and excellence.
Overview
10
years of professional experience
1
Certification
Work History
CUMBERLAND COUNTY SHERIFF’S OFFICE
Department of IT Support Specialist I/Help Desk Coordinator
06.2022 - Current
Job overview
- Provided frontline technical support to over 500 end-users through various channels, including phone, email, and in-person interactions.
- Diagnosed and resolved hardware and software issues promptly to minimize downtime and ensure uninterrupted workflow.
- Installed, configured, and maintained desktops, laptops, printers, and peripherals according to established procedures.
- Assisted in deployment and administration of software applications, operating systems, and utilities across organization.
- Conducted routine maintenance tasks, such as system updates, patches, and antivirus scans, to enhance performance and security.
- Supported network infrastructure by setting up and troubleshooting routers, switches, access points, and network connectivity issues.
- Participated in IT projects and initiatives, providing technical expertise and assistance as required.
- Documented and tracked service requests, incidents, and equipment inventory using ticketing and asset management systems.
- Provided training and guidance to end-users on IT systems, software applications, and best practices.
- Stayed abreast of emerging technologies and industry trends to continuously improve technical skills and knowledge.
CUMBERLAND COUNTY SHERIFF’S OFFICE
Administrative Coordinator I
06.2017 - 06.2022
Job overview
- Assisted in coordination and management of investigations and cases of new hires and current employees, ensuring accuracy, completeness, and adherence to established procedures.
- Compiled, organized, and maintained confidential case files, documentation, and records related to background checks, pending lawsuits, and grievances ensuring data integrity and compliance with privacy regulations.
- Communicated effectively with internal departments, external agencies, and clients to gather information, request documentation, and facilitate flow of information throughout investigation process.
- Coordinated scheduling and logistics for interviews, meetings, and appointments related to investigations, ensuring timely completion and resolution of cases.
- Conducted preliminary research and analysis on individuals and entities under investigation, gathering relevant information from employee files and outside sources to support investigative efforts.
- Assisted investigators in conducting background checks, verifying credentials, pulling monitored and recorded calls/videos, and conducting interviews as necessary, while maintaining confidentiality and professionalism.
- Prepared and drafted correspondence, reports, and summaries of findings for internal review and distribution to outside agencies, ensuring accuracy and clarity of information.
- Managed administrative tasks for 250 employees such as data entry, filing, and database management to include support efficient case management and tracking of investigative activities.
- Provided administrative support to command staff, investigative team, including scheduling, expense tracking, and other clerical duties as needed to ensure smooth operations.
- Collaborated with team members to identify process improvements, streamline workflows, and enhance efficiency in handling investigations and cases.
BUSINESS SUPPORT SERVICES
Verbatim Hearing Reporter
02.2017 - 06.2017
Job overview
- Attend 5-7 legal proceedings daily, such as court hearings, depositions, and arbitration sessions, to record verbatim transcripts of spoken words using shorthand writing methods.
- Utilize specialized shorthand software, or voice recognition software to capture spoken language accurately and efficiently.
- Transcribe and edit transcripts in real-time, ensuring clarity, accuracy, and adherence to established formatting standards.
- Maintain high level of concentration and focus during proceedings to capture every spoken word and non-verbal communication accurately.
- Coordinate with over legal professionals, judges, and attorneys to clarify testimony, resolve technical issues, and ensure accuracy of transcripts.
- Manage technical equipment, microphones, audio recording devices, and transcription software, to ensure proper functioning and reliability.
- Review and proofread transcripts for accuracy, completeness, and compliance with applicable rules and regulations before finalizing and distributing to parties involved.
- Maintain confidentiality of sensitive information and adhere to ethical standards and guidelines governing legal profession.
United Management II
Property Manager
03.2015 - 02.2017
Job overview
- Conduct comprehensive credit and background checks on prospective tenants to assess their financial stability, rental history, and suitability as tenants.
- Review credit reports, analyze credit scores, and evaluate applicants' financial histories to determine their ability to meet rental obligations and assess any potential risks.
- Perform background investigations, including criminal history checks, eviction records, and employment verification, to assess applicants' credibility and suitability as tenants.
- Ensure compliance with fair housing laws and regulations throughout tenant screening process, maintaining fairness and consistency in screening criteria and decision-making.
- Review rental applications, verify supporting documentation, and make informed decisions regarding tenant approval, rejection, or additional requirements.
- Communicate with applicants regarding application status, screening results, and any additional information required to complete screening process.
- Foster positive relationships with tenants by addressing inquiries, concerns, and maintenance requests promptly and professionally.
- Prepare lease agreements for over 200 tenants, enforce lease terms, and ensure timely renewal or termination of leases in accordance with legal requirements and property policies.
McGeachy, Hudson, and Zuravel Attorneys at Law
Post Closing Agent
03.2014 - 03.2015
Job overview
- Manage post-closing activities for real estate transactions for 3 attorneys, including reviewing loan documents, disbursement of funds, and recording of legal documents.
- Conduct thorough reviews of closing documentation to ensure accuracy, completeness, and compliance with lender and regulatory requirements.
- Organize and maintain electronic and physical files of post-closing documents, ensuring proper documentation and record-keeping practices.
- Verify accuracy of loan funding and disbursement instructions, ensuring that funds are disbursed in accordance with closing instructions and regulatory guidelines.
- Facilitate communication between lenders, title companies, real estate agents, and other parties involved in post-closing process to address any issues or discrepancies.
- Identify and resolve discrepancies or issues related to closing documents, funding, or recording to ensure timely completion of transactions.
- Ensure compliance with state and federal regulations, investor guidelines, and company policies throughout post-closing process.
- Provide assistance and support to clients, borrowers, and internal stakeholders by responding to inquiries, resolving issues, and providing updates on post-closing status.
- Prepare reports and documentation as required by management, lenders, or regulatory agencies to provide insights into post-closing activities and performance metrics.
Education
American Military UniversityCharles Town, WV
Bachelors Information Technology Degree
12.2021
American Military UniversityCharles Town WV
Bachelors of Arts-Criminal Justice Degree
08.2016
Westover Senior High SchoolFayetteville, NC
Diploma
05.2004
Skills
- Attention to Detail
- Analytical Thinking
- Research Skills
- Quality Assurance
- Compliance Knowledge
- Communication Skills
- Time Management
- Critical Thinking
- Technology Proficiency
- Confidentiality
- Adaptability
- Team Work
Certification
- Leadership team Building and Coaching Skills for Managers and Supervisors, Pryor Learning
- NC Notary License, expired, NC Secretary of State
Timeline
Department of IT Support Specialist I/Help Desk Coordinator
CUMBERLAND COUNTY SHERIFF’S OFFICE
06.2022 - Current
Administrative Coordinator I
CUMBERLAND COUNTY SHERIFF’S OFFICE
06.2017 - 06.2022
Verbatim Hearing Reporter
BUSINESS SUPPORT SERVICES
02.2017 - 06.2017
Property Manager
United Management II
03.2015 - 02.2017
Post Closing Agent
McGeachy, Hudson, and Zuravel Attorneys at Law
03.2014 - 03.2015
American Military University
Bachelors Information Technology Degree
American Military University
Bachelors of Arts-Criminal Justice Degree
Westover Senior High School
Diploma
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