Jessica Nava
South San Francisco,CA
Summary
Well oriented Food Service Manager and offering focused leadership to lead a team to clients standards. Noted for outstanding communications skills, both with guest and staff; ability to resolve problems quickly and equitably to ensure satisfied guest and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-productive teams to high performing employees. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Manager
FLIK Hospitality
08.2023 - Current
- Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Assistant General Manager
Guckenheimer At Google
08.2020 - 08.2023
- Manged overall operation of a medium-sized cafe serving 700-1000 users daily.
- Developed and scaled playbooks for Redwood City front of house and back of house team of 20 employees to efficiently execute daily operations of 1 cafe, 12 micro kitchens, 2 coffee bars and catering events.
- Provided management and quality control of food service and staff members on a day-to-day basis, delegated daily/weekly task and also held teammates accountable of task.
- Communicated and managed relationships with various vendors to initialize pop-up events throughout campus to encourage engagement and to showcase a variety of food and beverage products
- Work with Executive Chef on food safety and weekly menus
- In charge of recruiting staff which includes seeking out candidates, conducting interviews, verify proper documents, onboarding and training.
- Create weekly schedules for staff with client's needs in mind.
- Oversee and submit payroll while controlling overtime
- Employee coaching in a Union environment
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
Hospitality Administration And Management - Hospitality Administration And Management
Skyline College
San Bruno, CA05.2013
High School Diploma -
El Camino High School
South San Francisco, CA06.2010
Skills
- Event planning proficiency
- Staff Leadership
- Food Safety
- File Management
- Microsoft Office
- Google Drive
- Interpersonal Skills
- Strong Verbal and Written Communication
- Team Building and Guest Relationships
- Coaching/Training
- Payroll
Certification
ServeSafe Manager Certificate
Timeline
Catering Manager
FLIK Hospitality
08.2023 - Current
Assistant General Manager
Guckenheimer At Google
08.2020 - 08.2023
Hospitality Administration And Management - Hospitality Administration And Management
Skyline College
High School Diploma -
El Camino High School
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