Jessica Nava
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Teleperformance
12.2023 - 02.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed high levels of call flow and responded to technical support needs.
Team Member
Chick Fil A
11.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Representative
Avon
02.2018 - 09.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Walmart
01.2008 - 10.2009
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School -
Klein Oak
2009
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer Service
- Active Listening
- B2B calls
- Bilingual
- Salesforce
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Teleperformance
12.2023 - 02.2024
Team Member
Chick Fil A
11.2022 - 05.2023
Sales Representative
Avon
02.2018 - 09.2020
Cashier
Walmart
01.2008 - 10.2009
High School -
Klein Oak