Jessica Navarro
Indianapolis,IN
Summary
Results-driven inventory coordinator with a strong focus on attention to detail and problem-solving. Expertise in managing parts ordering and conducting audits, ensuring accurate inventory levels, and enhancing overall operational effectiveness. Adequate knowledge of tractor and trailer parts. Specialized in customer service excellence, comprehensive knowledge of maintenance scheduling, and adept at warranty administration processes. Excel in communication, problem-solving, and time management skills, enabling successful coordination between customers and service teams for optimal satisfaction.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Inventory Coordinator
Stoops Freightliner Quality Trailer
Indianapolis
09.2024 - Current
- Managed inventory levels to ensure accurate stock availability for operations.
- Coordinated inbound and outbound shipments using warehouse management systems.
- Conducted regular audits to maintain inventory accuracy and resolve discrepancies.
- Researched missing shipments, researching discrepancies between invoices and packing slips.
Front Counter Supervisor
Stoops Freightliner Quality Trailer
Indianapolis, IN
07.2022 - 10.2024
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintained cleanliness and organization of front counter area and displays.
- Assisted customers with parts inquiries and provided product recommendations.
- Processed returns, exchanges, and refunds in a timely manner.
Truck Service Advisor
TravelCenters of America
Whitestone, IN
03.2018 - 07.2022
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled service appointments for a diverse range of vehicles and equipment.
- Communicated effectively with technicians to ensure timely service delivery.
- Created repair orders, ordered parts and provided estimates to customers.
Education
Carmel High School
Carmel, INSkills
- Inventory management
- Warehouse operations
- Parts ordering
- Attention to detail
- Effective communication
- Customer service
- Parts identification
- Repair order creation
- Warranty processing
Certification
- ASE certified in Heavy Duty Truck Parts
Timeline
Inventory Coordinator
Stoops Freightliner Quality Trailer
09.2024 - Current
Front Counter Supervisor
Stoops Freightliner Quality Trailer
07.2022 - 10.2024
Truck Service Advisor
TravelCenters of America
03.2018 - 07.2022
Carmel High School