JESSICA NEACE
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Apex Focus Group Inc.
Remote
08.2022 - 02.2024
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed office supplies inventory and placed orders when necessary.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Data Entry Associate
Conduent
, Remote
07.2020 - 08.2022
- Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
- Answered phone calls and provided excellent customer service when needed.
- Entered customer information into database systems.
- Scanned paper documents into the system for archiving purposes.
- Analyzed and processed current data records to provide detailed reports.
- Identified, corrected, and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Processed large volumes of data quickly, accurately, and efficiently.
- Verified accuracy of data entered by comparing it to source documents.
- Resolved discrepancies between physical documents and electronic records.
- Assisted with other office duties such as filing paperwork or responding to emails.
Customer Service Representative
Alorica
, Remote
01.2018 - 06.2020
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Central High School
Skills
- Verbal and written communication
- Customer Service
- Organization skills
- Computer Literacy
- Detail-oriented
- Adaptability
- Time Management
- Multitasking
- Problem-Solving
- Microsoft Office
- Google Docs
- Typing
- Inbound and Outbound Calling
- Data Entry
- Email Support
- Salesforce
- Livechat Support
- CRM Software
- Writing and editing
- Research skills
Timeline
Administrative Assistant
Apex Focus Group Inc.
08.2022 - 02.2024
Data Entry Associate
Conduent
07.2020 - 08.2022
Customer Service Representative
Alorica
01.2018 - 06.2020
High School Diploma -
Central High School
Similar Profiles
Kyairah GlaspieKyairah Glaspie
Call Center Representative at Apex Focus GroupCall Center Representative at Apex Focus Group
Faith FomekungFaith Fomekung
HR Assistant at Apex Focus GroupHR Assistant at Apex Focus Group
JENNIFER NOVYJENNIFER NOVY
Doctor of Clinical Psychology at Central Focus Psychological GroupDoctor of Clinical Psychology at Central Focus Psychological Group
Cindy DanielCindy Daniel
Administrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside HealthAdministrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside Health
Katie SutherlandKatie Sutherland
Administrative assistant at University of GlasgowAdministrative assistant at University of Glasgow