Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Neese

Lucedale,MS

Summary

Experienced with leadership, strategic planning, and operational management. Utilizes strong problem-solving abilities to drive efficiency and effectiveness. Knowledge of team collaboration and process optimization.

Overview

23
23
years of professional experience

Work History

Sr. Officer / Assistant Operations Manger

Century Bank
09.2019 - Current
  • Manage and supervise Loan Operations Department
  • Spot check all duties required by Loan Operations employees for accuracy
  • Update procedures and instructions for the department as needed
  • Instruct the department on how to resolve issues regarding paperwork preparation and loading of new and renewed loans
  • Provide Loan Rate updates to Loan Officers/Assistants
  • Stay current on all Loan Software updates, communicating updates as they arise
  • Guide Loan Officers/Assistants on all loan related questions
  • Schedule and approve time for all employees
  • Research and gather information requested by Auditors/Examiners
  • Perform annual reviews
  • Answer customer calls and assist with loan customer needs
  • Serves as backup to all Loan Operation Specialist
  • Serves as backup to Division Manager of Operations

Loan Processor

Century Bank
08.2011 - 09.2019
  • Worked with Loan Officers/Assistants in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Processed paperwork for all loan types
  • Loaded and maintenance all loans in core system
  • Answered customer calls concerning loan questions
  • Processed reports for management
  • Reconciled general ledger accounts
  • Processed escrow payments

CSR / Teller

Century Bank
09.2010 - 08.2011
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Educated customers on use of banking website and mobile apps.

Operations Manager

Hancock Bank
09.2003 - 12.2004
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Teller

Hancock Bank
12.2002 - 09.2003
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

GED -

MGCCC Jackson County Campus
Gautier, MS
10.1996

Skills

  • Report writing

  • Team bonding

  • Documentation and reporting

  • Operations management

  • Problem-solving

  • Attention to detail

  • Multitasking

  • Reliability

  • Excellent communication

  • Customer relationship management

  • Professionalism

  • Strategic planning

Timeline

Sr. Officer / Assistant Operations Manger

Century Bank
09.2019 - Current

Loan Processor

Century Bank
08.2011 - 09.2019

CSR / Teller

Century Bank
09.2010 - 08.2011

Operations Manager

Hancock Bank
09.2003 - 12.2004

Teller

Hancock Bank
12.2002 - 09.2003

GED -

MGCCC Jackson County Campus

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