Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic
Jessica Nelson

Jessica Nelson

Marana,Az

Summary

Personable and dedicated Customer Service Representative with extensive experience in Food & Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner

Mesquite Grove Rabbitry
Marana, AZ
01.2018 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.

Custodian/Housekeeper

The Highlands at Dove Mt., 4949 W Heritage Club
Marana, AZ
09.2022 - 09.2022
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Serviced, cleaned and restocked restrooms.
  • Driving a golf cart
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Kept business entrances clean, tidy and professional in appearance.

Cashier

Wal-Mart
Tucson, AZ
12.2021 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Verified customer age requirement for alcohol or tobacco purchases.

Learning Coach

Self Employed Web
Marana, AZ
12.2009 - 05.2022
  • Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
  • Gave early intervention support to students just beginning to struggle with materials.
  • Answered email message and telephone calls to provide quick assistance.
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.

Shift Manager

Dollar General
Marana, AZ
06.2014 - 09.2015
  • Supervise staff throughout the shift.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Run a cash register
  • Assist Customers with their needs
  • Restock
  • Check-in vendors
  • Keeping the store cleaned up
  • Safe drops
  • Bank Deposits
  • Upheld company standards and compliance requirements for operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated with other shift managers to facilitate continuum of customer service.

Crew Member

McDonald's
Tucson, AZ
07.2006 - 04.2007
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

CSR

Chevron
Marana, AZ
07.2003 - 07.2004
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Cashier

Toys R Us
Tucson, AZ
12.1998 - 01.1999
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.

Busser(520)

Cibaria Cucina Italiana
Oro Valley, Az
1997 - 1997
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.

Crew Member

McDonald’s
Catalina, AZ
1999 - 2000
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Management Training - Night paperwork, crew management, computer reset procedures, office safe protocols
  • Worked at this location 2 different times.

Independent Contractor

Self
Catalina, AZ
1998 - 1999
  • This particular job was to craft items for my neighbor's business
  • Meeting deadlines - both time and quantity
  • Being responsible for the materials for items - keeping them safe and clean
  • Working diligently
  • Time Management

Education

Life Skills - Budgeting

School of Life
Home (Az) & Cross Country
02.1997

Skills

  • Proficient Cashier
  • Basic Computer Skills
  • Proficient Customer Service
  • Dependable
  • Fast Learner
  • Verbal and Written Communication
  • 60 wpm Typing Speed
  • Goes the extra mile to assure customer satisfaction
  • Team Player
  • Efficient and Detail-Oriented

References

Amanda Belding (520) 784-8607 

Dannielle Nelson (928) 457-6844 

Jose Espana Jr. (520) 600-8788 

Tonya Sentz (520) 286-2769

Languages

English
Full Professional

Certification

  • National Insurance Producer License # 20619546 Obtained Feb 2023

Timeline

Custodian/Housekeeper

The Highlands at Dove Mt., 4949 W Heritage Club
09.2022 - 09.2022

Cashier

Wal-Mart
12.2021 - 06.2022

Owner

Mesquite Grove Rabbitry
01.2018 - Current

Shift Manager

Dollar General
06.2014 - 09.2015

Learning Coach

Self Employed Web
12.2009 - 05.2022

Crew Member

McDonald's
07.2006 - 04.2007

CSR

Chevron
07.2003 - 07.2004

Cashier

Toys R Us
12.1998 - 01.1999

Busser(520)

Cibaria Cucina Italiana
1997 - 1997

Crew Member

McDonald’s
1999 - 2000

Independent Contractor

Self
1998 - 1999

Life Skills - Budgeting

School of Life

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Jessica Nelson