Jessica Nelson
St. Louis,MO
Summary
Ranked as top sales performer in district, recognized for exceptional ability to achieve and surpass sales goals. Strong focus on personal development and goal attainment, leading to enhanced sales techniques. Skilled in identifying customer needs and delivering tailored solutions. Contributed to overall team performance through collaboration and knowledge sharing.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
04.2025 - 10.2025
- Enhanced client satisfaction by developing strong professional relationships focused on service excellence.
- Reduced operational costs by optimizing logistics through comprehensive analysis of shipping data.
- Ensured timely deliveries by coordinating transportation schedules effectively.
- Improved order fulfillment processes, resulting in reduced lead times through targeted enhancements.
- Utilized key performance indicators to measure service effectiveness and drive informed decisions.
- Achieved notable cost savings by negotiating competitive shipping rates with carriers.
- Identified areas for efficiency gains through thorough analysis of shipment trends and data.
- Collaboratively reached sales targets by working with the sales team and actively pursuing leads.
Shift Leader/Manager
Walgreens
11.2024 - 04.2025
- Directed all store operations, encompassing opening and closing tasks to ensure smooth operations.
- Executed cash handling procedures accurately, maintaining financial integrity and security.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Facilitated training sessions for new employees on products and service standards.
- Operated multi-phone systems efficiently to enhance customer communication.
- Resolved customer complaints quickly, implementing effective solutions to ensure satisfaction.
- Addressed customer concerns thoughtfully to improve service quality and retention.
- Managed inventory audits regularly to prevent stockouts and adjust ordering as necessary.
Assistant Manager
Journeys
09.2023 - 06.2024
- Directed team to meet sales targets through optimized merchandise placement and customer engagement.
- Created comprehensive training programs for new employees, boosting product knowledge and service proficiency.
- Refined inventory management processes, increasing stock accuracy and decreasing discrepancies.
- Evaluated sales data to uncover trends, guiding strategic decisions regarding product promotions.
Server/Bartender
Applebee's
09.2019 - 08.2023
- Achieved high guest satisfaction through exceptional customer service in a dynamic environment.
- Maintained accuracy in food and beverage orders, reducing errors with careful attention to detail.
- Trained incoming staff on operational standards and menu offerings to improve service quality.
- Worked closely with kitchen team to facilitate prompt order deliveries during high-volume periods.
Education
High school diploma - undefined
Roosevelt High School
St. Louis, MO05.2014
Skills
- Retail management skills
- Customer engagement and service
- Sales strategies and merchandising
- Cash register operation and handling
- Loss prevention methods
- Leadership in team management
- Recruiting talent effectively
- Organizational proficiency
- Shift oversight and payroll management
- Sales
- Management
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
04.2025 - 10.2025
Shift Leader/Manager
Walgreens
11.2024 - 04.2025
Assistant Manager
Journeys
09.2023 - 06.2024
Server/Bartender
Applebee's
09.2019 - 08.2023
High school diploma - undefined
Roosevelt High School