Jessica Nemes

• Played a key role in revitalizing store morale, leading to a significant increase in sales
• Presided over inventory control, customer service, employee training/development, strategic partnerships, and relationship management
• Achieved top district sales growth and 300%+ increase in new line sales growth for three consecutive months
• Spearheaded the development of a district-wide sales representative swap program to instill industry and company best practices across multiple store locations
• Mentored and developed two associates who were subsequently promoted to Solutions Managers.

• Inbound Call Center: Not limited to: account in payments, payment investigation, payment arrangements, disputes, missing or misapplied payments, and refunds
• Offline work: rerouting correct collection path, write off verification process, bill copies movement of payments from account to account
• WAWF (Wide Area Work Flow) Reviewing government contacts to correct billing that is aligned with the contact, researched data entry based on the contract, used excel to move all data into correct contract form to bill customer correctly
• Used multiple systems such as Excel, billing, records, and reporting systems, PIEE part of the WAWF DoD billing system.

· Delivered ongoing training to team members and stakeholders on changes to technologies, policies, and company procedures

· Liaised with suppliers, clients, and hiring managers to onboard new hires, provide staffing support, and create and fulfill work orders

· Served as the primary point of contact and partner for clients' Program Managers helping to identify non-compliant workflows for extended workers at Google while ensuring compliance with internal/external regulations

· Coordinates and ensures the completion of all onboarding compliance tasks for new hires

· Consistently met tight deadlines for onboarding new hires, even with high incoming volume

· Successfully managed a complex change management project that involved the movement of over 2,000 team members from one supplier to another

· This included coordinating with multiple stakeholders, developing and implementing a communication plan, and tracking progress to ensure that the project was completed on time and within budget

Managed a SOWs clean up project with the EMEA/APAC region, ensuring compliance with Google and compliance policy holders by meeting deadlines, providing updates, and resolving roadblocks.

• Checking guest into rooms
• Assisting with all guests needs
• Greet customers that are going to the restaurant area
• Maintaining a clean and friendly area for guest to gravitate to when they would like to relax
• Answering all guest needs
• Stocking market place as needed, taking care of guests needs.

• Established a team-oriented, collaborative environment that fostered continuous improvement among personnel
• Opened a brand new store from building the business model and making it into a well flowing business model
• Coaching and observations
• Top store for NPS / also top manager for call backs and reaching customers for customer satisfaction surveys and gain additional feedback.

• Interface with a diverse customer base to provide exceptional customer service while driving retail sales
• Proactively identify customer needs and offer product and service recommendation to meet those needs
• Directly responsible for district Remo tablet sales, store accessory results, and day-to-day business operations
• Train, coach, and develop store associates to establish a high-performing, productive workforce.

• Appointed as the interim district manager during period of DM absence; facilitated staff meetings, participated in senior executive meetings, and provided guidance during district-level disciplinary action planning
• Consistently increased store sales and profitability performance by building upon established success of previous manager
• Ranked as the #1 store in year-over-year growth and for number of tablets sold (75) in a single month
• Successfully increased junior leadership engagement by instituting an Assistant Sales Manager program
• Commended by the CEO and Regional President for outstanding customer satisfaction performance
• Greatly improved employee performance by introducing VZW corporate code of conduct, core values, and culture
• Promoted four employees to higher level positions within six months following proven record of excellence
• Utilized key performance indicators and company-led initiatives to continuously achieve store objectives.

• Established a team-oriented, collaborative environment that fostered continuous improvement among personnel
• Selected by upper management to assist in transitioning a Legacy Alltel location to the Verizon Wireless culture.

• Aided customers with product selections and consistently exceeded sales quotas/performance targets.