Jessica Nesbitt
Martinsville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates expertise in team assistance and maintaining accurate patient records, ensuring smooth workflow. Looking to transition into new field, bringing attention to detail and strong organizational skills to new role.
Overview
8
8
years of professional experience
Work History
Mental Health Insurance Specialist
Alma Community Network LLC
07.2023 - Current
- Result Strengthened data security measures by collaborating closely with IT department on system improvements for confidential client information storage.
- Maintained up-to-date knowledge on industry developments, attending workshops and professional conferences regularly.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Patient Care Coordinator- REMOTE
Cerebral Inc.
11.2021 - 06.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced patient satisfaction by addressing concerns, answering questions, and streamlining communication between patients and healthcare providers before telemedicine visit.
Portfolio Community Association Manager
Soleil Management LLC
04.2021 - 11.2021
- Coached association 27 board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
Assistant Community Manager
FirstService Residential
07.2017 - 04.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with 5 team maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Education
Medical Billing & Coding Certificate
Everest Institute
Miami, FL05-2008
Associate Of Business Administration - Marketing
Inter American University of Puerto Rico
San Juan, PR06.2007
Skills
- HIPAA Compliance
- Team collaboration
- Verbal and written communication
- Multitasking Abilities
- Data collection
- Adaptability and flexibility
- Professional bedside manner
- Patient assistance
- Electronic recordkeeping
- Willingness to learn
- Vitals documentation
- Monitoring patient conditions
Accomplishments
- Employee Resource Group, Chairperson Leadership 2024- Alma Community Network LLC.
- Customer Service Excellence Award 2019- FirstService Residential
Hobbies
Reading dystopian fiction, graphic design art, cooking, kayaking and hiking.
Timeline
Mental Health Insurance Specialist
Alma Community Network LLC
07.2023 - Current
Patient Care Coordinator- REMOTE
Cerebral Inc.
11.2021 - 06.2023
Portfolio Community Association Manager
Soleil Management LLC
04.2021 - 11.2021
Assistant Community Manager
FirstService Residential
07.2017 - 04.2021
Medical Billing & Coding Certificate
Everest Institute
Associate Of Business Administration - Marketing
Inter American University of Puerto Rico
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