Jessica Nethercutt
Summary
Lead Assistant specializing in ophthalmology with expertise in patient care and operational leadership. Enhanced clinical care and efficiency through innovative strategies and effective management of EMR systems, regulatory compliance, and billing accuracy. Fostered team collaboration and performance through strong interpersonal communication, quality assurance initiatives, and personnel training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Retina Consultants of Oklahoma
Oklahoma City
03.2024 - Current
- Led cross-functional teams to streamline operations, resulting in substantial cost savings and improved efficiency.
- Drove operational excellence by optimizing technical staff performance, streamlining workflows.
- Oversaw daily operations and ensured optimal performance of technical staff, enhancing workflow efficiency.
- Train and mentor junior technicians, fostering a knowledgeable and skilled team.
- Analyze equipment performance and troubleshoot issues, reducing downtime and maintenance costs.
- Implemented data-driven strategies for measurable growth.
- Collaborated with medical professionals to improve patient care and billing accuracy, achieving high satisfaction rates.
Ophthalmic Technician
Dean McGee Eye Institute
Oklahoma City
06.2021 - 02.2024
- Maintained patient records, ensuring HIPAA compliance and enhancing data accuracy for improved patient outcomes.
- Identified and resolved discrepancies in patient records, boosting data reliability.
- Maintained patient records, ensuring HIPAA compliance and enhanced data accuracy.
- Identified and resolved discrepancies in patient records, increasing reliability and trust in patient data.
- Trained new staff on HIPAA regulations and record management best practices, fostering a culture of compliance and accuracy.
Lead Technician
Tri-State Ophthalmology
Ashland
03.2020 - 06.2021
- Assisted physicians with documentation and ensured accurate billing completion.
- Educated patients on treatments and procedures to enhance understanding and comfort.
- Offer compassionate chair-side assistance to physicians, ensuring patient comfort and facilitating smooth workflow during vision correction surgery assessments.
- Educate patients on treatments and procedures, ensuring understanding and comfort.
- Provided compassionate chair-side assistance to physicians, promoting patient comfort and facilitating workflow during vision correction surgery assessments.
Lead Ophthalmic Technician
Retina Associates of Kentucky
Ashland
01.2017 - 03.2020
- Documented patient charts to streamline workflow and enhance care quality.
- Processed billing and guided patients on co-pay assistance options, ensuring understanding of visit costs.
- Trained new assistants, building a skilled and knowledgeable team.
- Accurately documented patient charts, improving workflow and care quality.
- Administered medications and educated patients on treatment plans, improving overall care quality.
- Provide billing for the visit and advise the patient with access with co-pay assistance funds, education and resources to understand their visit bill.
Education
Bachelor of Business Administration - Business
Western Governors University
RemoteAssociate's degree - Business
Ashland Community and Technical College
Ashland, KYSkills
- Medical office experience
- EMR Systems
- Regulatory Compliance
- Project Staff Coordination
- Triage
- Patient Engagement
- Management
- Employee onboarding
- Delegation
- Team Building
- Management
- Leadership
- Technical Training
Certification
- Certified Ophthalmic Assistant
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Leader/Supervisor
Retina Consultants of Oklahoma
03.2024 - Current
Ophthalmic Technician
Dean McGee Eye Institute
06.2021 - 02.2024
Lead Technician
Tri-State Ophthalmology
03.2020 - 06.2021
Lead Ophthalmic Technician
Retina Associates of Kentucky
01.2017 - 03.2020
Bachelor of Business Administration - Business
Western Governors University
Associate's degree - Business
Ashland Community and Technical College