Jessica Neuschaefer
Elyria,OH
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven experience in project coordination and data entry, focused on enhancing operational efficiency and driving community engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Solidarity Urban Farms
Lorain, Ohio
03.2025 - 11.2025
- Planted and maintained diverse crops in urban farming settings to enhance local food production.
- Supported daily operations by preparing soil and managing composting processes.
- Collaborated with team members to monitor crop health and address issues promptly.
- Participated in harvesting activities and ensured produce was handled safely.
- Helped set up and maintain tools and equipment for efficient farm operations.
- Conducted community outreach to promote sustainable farming practices and increase community engagement.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Analyzed operations to identify improvement areas, providing insights for decision-makers to implement necessary changes.
Front Desk Associate
Massage Envy
Avon, Ohio
10.2024 - 08.2025
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Welcomed clients with warmth, ensuring a positive first impression and enhancing overall customer experience.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Assisted clients in selecting services and products based on needs.
- Scheduled appointments efficiently using Massage Envy's booking system.
- Processed payments accurately through point-of-sale systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Communicated effectively with therapists to coordinate client needs.
- Resolved customer complaints professionally, ensuring satisfaction while upholding high service quality standards.
- Promoted membership programs and special offers to clients, contributing to increased client engagement and retention.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Trained newly hired employees on front desk procedures and business operations.
- Updated guest profiles in the computer system following changes made during the reservation process.
Education
Associate of Applied Science - Nursing
Lorain County Community College
Elyria, OH06-2005
Some College (No Degree) - SAGR
Lorain County Community College
Elyria, OH04-2026
Skills
- Project coordination
- Data collection
- Research assistance
- Data entry
- Task organization
- Team collaboration
- Effective communication
- Customer service
Certification
- OSHA
- First aid and safety
- BLS
- OSU Grape pruning workshop
- Beekeeping
- microgreens
- Cut flower production
- Fertilizing and application , Composting and waste management at Case Western reserve.
- Viticulture Klingshrin Whinery
Timeline
Intern
Solidarity Urban Farms
03.2025 - 11.2025
Front Desk Associate
Massage Envy
10.2024 - 08.2025
Associate of Applied Science - Nursing
Lorain County Community College
Some College (No Degree) - SAGR
Lorain County Community College