Jessica Newcomb
High Ridge,MO
Summary
Proactive & goal-oriented professional with excellent time management and problem-solving skills. Known for reliability & adaptability, with swift capacity to learn & apply new skills. Committed to leveraging these qualities to drive regional success & contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Regional Clinic Manager
FOREFRONT DERMATOLOGY
09.2024 - Current
- Operational oversight of 11 clinics, 13 clinic leaders, 26 clinicians and 100+ clinic support staff
- Strategic planning and execution of clinician onboarding, de novo clinic, and clinic expansion projects
- Collaborate with clinic team leads weekly addressing operational challenges and workflow optimization
- Role Model and subject matter expert on company policies and procedures
- Hire new clinic staff members, conduct interviews and evaluate candidates based on skills and team dynamic
- Liaison between patients, providers, insurance companies, and billing departments to address inquiries
- Participate in PSR Workstream Committee to improve employee satisfaction and reduce turnover
Regional Clinic Coordinator
FOREFRONT DERMATOLOGY
11.2021 - 09.2024
- Operational oversight of 11 clinics, closely partnering with Regional Clinic Manager
- Assists new provider onboarding and de novo set up
- Act as role model and subject matter expert for company policies and procedures
- Co-lead weekly team lead meetings
- Hire new clinic staff members, conduct interviews and evaluate candidates based on skills and team dynamic
- Liaison between patients, providers, insurance companies, and billing departments to address inquiries
- Staff in clinic (PSR, MA, Triage) during times of need
Team Lead
FOREFRONT DERMATOLOGY
01.2017 - 05.2024
- Daily operations oversight of 5 physicians and clinic staff
- Inventory management resulting in reduced DCC
- Act as role model and subject matter expert for company policies and procedures
- Complete procedure estimates and pre-certifications
- EMA & Phreesia Super User
Assistant Team Lead
FOREFRONT DERMATOLOGY
09.2015 - 12.2016
- Partner closely with Team Lead to foster positive, cohesive environment
- Lead employee onboarding and training
- Supply ordering
- Manage incoming insurance referrals and complete pre-certifications for 7 clinicians
Front Office Supervisor
ST. LOUIS DERMATOLOGY & SURGERY CENTER
09.2014 - 09.2015
- Promoted from Receptionist within 1 year
- Lead employee onboarding and training
- Oversee billing operations
- Ensure messages, faxes, and mail are addressed timely
- Supply ordering
- Manage incoming insurance referrals and complete pre-certifications
Receptionist
ST. LOUIS PEDIATRIC ASSOCIATES
02.2012 - 09.2014
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Check in/check out patients for 9 physician practice, including payment collection & VOB
- Inbound/outbound patient calls
- Billing and Coding entry
Education
Bachelor of Science (B.S.) - Healthcare Management
MISSOURI BAPTIST UNIVERSITY
St. Louis, MO12.2017
Associate of Arts - Healthcare Management
JEFFERSON COLLEGE
Hillsboro, MO05-2015
Accomplishments
- 2020 Forefront Excellence Award: Leadership Recipient
Certifications
- CDT, 12/18/2023-12/18/2027
- BLS - CPR & AED, 5/23/2024-5/23/2026
Timeline
Regional Clinic Manager
FOREFRONT DERMATOLOGY
09.2024 - Current
Regional Clinic Coordinator
FOREFRONT DERMATOLOGY
11.2021 - 09.2024
Team Lead
FOREFRONT DERMATOLOGY
01.2017 - 05.2024
Assistant Team Lead
FOREFRONT DERMATOLOGY
09.2015 - 12.2016
Front Office Supervisor
ST. LOUIS DERMATOLOGY & SURGERY CENTER
09.2014 - 09.2015
Receptionist
ST. LOUIS PEDIATRIC ASSOCIATES
02.2012 - 09.2014
Bachelor of Science (B.S.) - Healthcare Management
MISSOURI BAPTIST UNIVERSITY
Associate of Arts - Healthcare Management
JEFFERSON COLLEGE
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