Jessica Nguyen
Milpitas,CA
Summary
A dedicated worker who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
An enthusiastic individual with a Sociological background committed to helping individuals meet their place in society. Superb communication skills and a compassionate nature enabled positive outcomes in challenging environments. Outstanding diagnostics skills.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Mission De La Casa
07.2022 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems, managing a high volume of incoming calls, addressing inquiries, and providing exceptional customer service.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Administering and handling COVID-19 tests to staff, patients, and visitors.
Education
Bachelor of Science - Human Resource Management
San Jose State University
San Jose, CA12.2025
High School Diploma -
Milpitas High School
Milpitas, CA06.2021
Skills
- HIPAA Compliance
- Experience in Customer Service
- Exceptional Communication and Interpersonal Skills
- Patient Health Information Access
- Detail-Oriented and Able to Handle Tasks Simultaneously
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Mission De La Casa
07.2022 - Current
Bachelor of Science - Human Resource Management
San Jose State University
High School Diploma -
Milpitas High School
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