Jessica Nguyen
Milpitas,CA
Summary
A dedicated worker who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
An enthusiastic individual with a Sociological background committed to helping individuals meet their place in society. A compassionate nature enabled positive outcomes in challenging environments.
Registered behavioral technician with strong background in applied behavior analysis and behavioral intervention strategies. Proven ability to foster positive outcomes through collaboration, adaptability, and effective communication. Skilled in data collection, behavior plan implementation, and supporting clients' developmental goals. Known for reliability and results-driven approach in dynamic environments.
Overview
3
3
years of professional experience
Work History
Registered Behavioral Technician
Kadiant
03.2025 - Current
- Under supervision; implemented behavior intervention plans to support individual client needs.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with multidisciplinary teams to develop comprehensive treatment approaches tailored to each client's needs.
Front Desk Medical Receptionist
Mission De La Casa
07.2022 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems, managing a high volume of incoming calls, addressing inquiries, and providing exceptional customer service.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Developed strong relationships with families & patients, fostering loyalty and trust in the practice's services.
- Administering and handling COVID-19 tests to staff, patients, and visitors.
- Skills and duties not limited to clerical duties but extends to Social Services
Education
Bachelor of Arts - Sociology And Interdisciplinary Sciences
San Jose State University
San Jose, CA 08.2021 - 05.2025
High School Diploma -
Milpitas High School
Milpitas, CA06.2021
Skills
- HIPAA Compliance
- Experience in Customer Service
- Exceptional Communication and Interpersonal Skills
- Patient Health Information Access
- Detail-Oriented and Able to Handle Tasks Simultaneously
- PointClickCare Systems
- Applied behavior analysis
- Behavioral assessment
- Registered behavior technician (RBT)
- Certified in CPR/AED
- Central Reach Systems
- Microsoft/Excel
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Registered Behavioral Technician
Kadiant
03.2025 - Current
Front Desk Medical Receptionist
Mission De La Casa
07.2022 - Current
Bachelor of Arts - Sociology And Interdisciplinary Sciences
San Jose State University
08.2021 - 05.2025
High School Diploma -
Milpitas High School