Hi, I’m
Jessica Nguyen Tran
Rockford,IL
Summary
Proven Nail Technician and business owner with a track record of enhancing customer satisfaction through expert nail art techniques and exceptional service. Customer satisfaction leading to client retention.
At DaVita, significantly improved patient care efficiency. Proven to learn difficult tasks quickly and is willing to learn new skills. Skilled in sanitation procedures and customer education, fostering trust and loyalty at Phillip's Nails and Spa. Demonstrates outstanding time management and team collaboration. Creatively comes up with new ideas that boaster efficiency while still maintaining quality.
Overview
9
years of professional experience
Work History
Phillip's Nails and Spa
Nail Technician
2023.10 - Current (11 months)
Job overview
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Myself
Owner
2019.05 - 2023.10 (4 years & 5 months)
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
DaVita
Patient Care Technician
2015.09 - 2017.05 (1 year & 8 months)
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Jefferson High School , 4145 Samuelson Rd. ROCKFORD IL
High School Diploma
05.2010
University Overview
- 3.4 GPA
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Acrylic nails
- Sanitation Procedures
- Appointment management
- Team Collaboration
- Product Knowledge
- Customer Education
Home decorating and organizing
Organizing a space to increase functionality
Designing rooms to the latest trends or to match a certain style
Languages
Vietnamese
Elementary
Timeline
Nail Technician
Phillip's Nails and Spa
2023.10 - Current (11 months)
Owner
Myself
2019.05 - 2023.10 (4 years & 5 months)
Patient Care Technician
DaVita
2015.09 - 2017.05 (1 year & 8 months)
Jefferson High School
High School Diploma
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