Hi, I’m
Jessica Nguyen Tran
Nail Technician and former Dialysis Patient Care Technician
Rockford,IL
Summary
Proven Nail Technician and business owner with a track record of enhancing customer satisfaction through expert nail art techniques and exceptional service. Customer satisfaction leading to client retention. Skilled in sanitation procedures and customer education, fostering trust and loyalty at Phillip's Nails and Spa. Demonstrates outstanding time management and team collaboration. Creatively comes up with new ideas that boaster efficiency while still maintaining quality.
As a dialysis technician at DaVita dialysis center was able to learn skill quickly and proven to be proficient in a growing organization. Adapted to different facilities when floated within the organization. Well versed in all elements of hemodialysis with success in quickly building rapport with patients when delivering exceptional service and care.
Thrives in policy and procedure oriented cultures and with strong leadership and mentorship.
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Phillip's Nails and Spa
Nail Technician
10.2023 - Current
Job overview
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Myself
Owner
05.2019 - 10.2023
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
DaVita
Patient Care Technician
09.2015 - 05.2017
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Jefferson High School4145 Samuelson Rd. ROCKFORD IL
High School Diploma
05.2010
University Overview
- 3.4 GPA
Rasmussen University
Associate Degree of Nursing from Nursing
01.2024 - 12.2025
Skills
- Nail care and design
- Sanitation and infection control
- Client communication
- Time management
- Attention to detail
- Hemodialysis machine operation
- Vascular access cannulation
- Patient monitoring and assessments
- Infection-control practices
- Documentation and teamwork
- Water treatment of dialysate solution and dialysis equipment safety checks
- Provides compassionate, patient-centered care
- Thrives in protocol and policies
- Ability to stay calm and professional under pressure
Home decorating and organizing
Organizing a space to increase functionality
Designing rooms to the latest trends or to match a certain style
Languages
Vietnamese
Elementary
Timeline
Rasmussen University
Associate Degree of Nursing from Nursing
01.2024 - 12.2025
Nail Technician
Phillip's Nails and Spa
10.2023 - Current
Owner
Myself
05.2019 - 10.2023
Patient Care Technician
DaVita
09.2015 - 05.2017
Jefferson High School
High School Diploma