Jessica Nicholas
Sunset,UT
Summary
Motivated and sociable professional offering a proven record of delivering friendly, prompt customer service. Demonstrates genuine hospitality, patience and empathy to establish rapport with patrons and deliver memorable experiences. Takes pride in going above and beyond to anticipate needs and achieve customer satisfaction. Known to collaborate with team members in creating a welcoming, approachable, teachable atmosphere. Excels in communication, problem solving, and multitasking, leveraging these skills to meet diverse client issues. Recognized for maintaining a positive attitude while remaining versatile, organized, and adaptable to ensure smooth operations.
Overview
17
17
years of professional experience
Work History
Server
Tucanos Brazillian Grill
10.2024 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on electronic ordering device and service standards.
- Collaborated with kitchen team to ensure timely drink and food delivery.
- Maintained cleanliness and organization of dining area and tables.
FLIGHT ATTENDANT
SkyWest Airlines
04.2023 - 07.2024
- Ensured passenger safety and comfort on over 200 flights, resolving issues swiftly and effectively
- Consistently delivered exceptional, personalized customer service to diverse clientele, by recognizing milestone passengers on a daily basis, enhancing passenger satisfaction and loyalty
- Conducted pre-flight safety checks, maintaining high operational standards
- Collaborated with crew and airport team to manage in-flight services and expectations, achieving smooth and efficient operations
RIDE OPERATOR AND FOOD SERVICES
Lagoon Amusement Park
08.2017 - 09.2023
- Operated rides ensuring safety and enjoyment for guests, reducing incidents by maintaining strict protocols
- Maintained flexibility by multi-tasking in various food stands, enhancing customer satisfaction by sincerely listening, caring and addressing needs
- Motivate new employees, boosting team morale, performance and operational efficiency
- Resolve guest complaints promptly and attentively, leading to a noticeable increase in positive feedback
- Monitored inventory levels, demonstrating resourcefulness by preventing shortages to ensure continuous availability and quality control
TAX EXAMINER
Internal Revenue Service IRS
10.2008 - 01.2023
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Collaborated with taxpayers to resolve account issues, enhancing customer satisfaction and trust in IRS services.
- Developed training materials for new staff on department processes, fostering knowledge sharing and efficiency.
- Mentored junior examiners, contributing to team development and performance.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Provided guidance regarding appropriate tax forms for various types of entities such as corporations, partnerships, non-profit organizations, trusts, and estates.
- Kept case data and contact information up to date to expedite proceedings.
- Responded to questions from taxpayers, business owners, banks, and accountants to ensure the correct tax documentation is filled out completely, signed, and filed timely.
- Analyzed business taxpayer accounts to identify discrepancies in returns filed and ensure compliance with federal tax regulations.
Education
High School diploma -
Fremont High School
Plain City, UT05.1996
Skills
- Elevated Customer Service
- Conflict De-Escalation and Resolution
- Positive Attitude
- Responsible and Trustworthy
- Flexible and Adaptable
- Clear Communication
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Team Collaboration
- Inventory Management
- Task Prioritization and Accuracy
- Multitasking and Organization
- Cash Handling Experience
- Company Policy and Safety Protocol Adherence
- Cultural Awareness
- Empathy and Patience
- Adaptability and Flexibility
- Food Safety Compliance
Timeline
Server
Tucanos Brazillian Grill
10.2024 - 09.2025
FLIGHT ATTENDANT
SkyWest Airlines
04.2023 - 07.2024
RIDE OPERATOR AND FOOD SERVICES
Lagoon Amusement Park
08.2017 - 09.2023
TAX EXAMINER
Internal Revenue Service IRS
10.2008 - 01.2023
High School diploma -
Fremont High School