Jessica Nichols
Pampa
Summary
Results-driven professional with experience at SWM as a Laser Operator, excelling in machine operation and quality inspection. Proven ability to enhance workflow efficiency and reduce downtime through effective teamwork building problem-solving. Committed to maintaining safety protocols while achieving operational excellence and fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Laser Operator
SWM
Pampa, TX
02.2024 - Current
- Operated laser cutting machinery to produce precision components.
- Monitored equipment performance and conducted routine maintenance to ensure optimal operation.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Assisting in safety on a regular basis to improve quality of work performance.
Assistant Store Manager
SUBWAY®Restaurants
Pampa, TX
04.2021 - 02.2024
- Assisted in daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels to maintain stock availability and minimize waste.
- Implemented promotional strategies to enhance product visibility and drive sales.
- Resolved customer complaints effectively, fostering a positive dining environment.
- Supported team performance by providing ongoing feedback and coaching sessions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Parts Sales Associate
Pike Ford
Pampa, TX
06.2020 - 07.2021
- Assisted customers in identifying and selecting appropriate parts for vehicle repairs.
- Managed inventory levels to ensure availability of essential parts for service operations.
- Processed customer orders efficiently using point-of-sale systems and inventory management tools.
- Provided product knowledge support to customers, enhancing their purchasing experience.
- Collaborated with service department to facilitate timely delivery of parts for repairs.
- Maintained organized displays of automotive parts, improving accessibility for customers and staff.
- Resolved customer inquiries regarding part compatibility and specifications effectively.
- Trained new associates on sales processes and inventory management best practices.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
Department Lead
Walmart
Pampa, TX
04.2017 - 10.2020
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on effective inventory management practices.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Monitored performance metrics to identify areas for operational enhancements.
- Developed and maintained strong relationships with vendors to streamline supply chain processes.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Bartender
Other Corner Bar
Pampa, TX
04.2015 - 10.2017
- Crafted and served cocktails following established recipes to ensure quality and consistency.
- Managed bar inventory, tracking supplies and minimizing waste effectively.
- Provided exceptional customer service, resolving conflicts and enhancing guest satisfaction.
- Operated point-of-sale systems for accurate order processing and payments.
- Trained new staff on operational procedures and best practices in bartending.
- Maintained cleanliness and organization of bar area, adhering to health regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Store Manager
Dollar Tree
Pampa, TX
04.2012 - 10.2016
- Collaborated with management to optimize store layout for improved customer experience.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Front Desk Night Supervisor
LaQuinta Inn & Suits
Pampa, TX
03.2012 - 10.2013
- Supervised front desk operations during night shifts, ensuring smooth guest check-in and check-out processes.
- Trained and mentored staff on customer service excellence and hotel policies, enhancing team performance.
- Handled guest inquiries and resolved complaints promptly, maintaining high satisfaction levels.
- Coordinated emergency response procedures to ensure guest safety during night hours.
- Managed nightly financial reconciliations, ensuring accuracy in cash handling and reporting.
- Implemented inventory control measures for lobby supplies, reducing waste and improving efficiency.
- Monitored security systems and performed regular inspections of the property to uphold safety standards.
- Implemented emergency protocols when necessary, ensuring the safety of all guests and staff on property during overnight hours.
- Coordinated with daytime supervisors to relay pertinent information about guest requests or incidents that occurred during the night shift.
- Addressed guest complaints with empathy, working towards swift resolutions that ensured their satisfaction.
- Assisted in training new staff members on front desk procedures, improving overall team efficiency.
- Interviewed, hired, coached, and developed front office associates.
Driver
Alix Transport
09.2007 - 06.2009
- Operated various vehicles to ensure timely and safety of all passengers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Communicated effectively with dispatchers regarding traffic, weather, and delivery status.
Night Manager
Alsups
Childress, TX
09.2002 - 06.2005
- Supervised nightly operations to ensure efficient workflow and customer satisfaction.
- Managed staff scheduling and delegated tasks to optimize team performance.
- Ensured compliance with safety protocols and maintained cleanliness standards throughout the store.
- Assisted in inventory management, tracking stock levels, and placing orders as necessary.
Night Manager
Days Inn Hotel
Childress, TX
09.2001 - 06.2002
Education
High School Diploma -
Childress High School
Childress, TX05.1999
Skills
- Machine operation
- Product packaging
- Fault diagnosis
- Production planning
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Material handling
- Parts and materials inspection
- Decision-making
- Machine and tooling cleaning
- Team building
- Quality inspection
- Safety protocols
- Work Planning and Prioritization
- Safety management
- Self motivation
- Goal setting
- Professionalism
- Job preparation and Set-up
- Inventory management
- Performance monitoring
- Stress management
Timeline
Laser Operator
SWM
02.2024 - Current
Assistant Store Manager
SUBWAY®Restaurants
04.2021 - 02.2024
Parts Sales Associate
Pike Ford
06.2020 - 07.2021
Department Lead
Walmart
04.2017 - 10.2020
Bartender
Other Corner Bar
04.2015 - 10.2017
Assistant Store Manager
Dollar Tree
04.2012 - 10.2016
Front Desk Night Supervisor
LaQuinta Inn & Suits
03.2012 - 10.2013
Driver
Alix Transport
09.2007 - 06.2009
Night Manager
Alsups
09.2002 - 06.2005
Night Manager
Days Inn Hotel
09.2001 - 06.2002
High School Diploma -
Childress High School