Jessica Nicolet

• Maximized net sales by 20% each year by developing and implementing an effective business plan that aligned strategic decisions with long-term objectives.
• Drove year-over-year business growth by 20% - 30% while leading operations, strategic vision, and long-range planning.
• Cultivated a performance-based culture based on individual accountability, goal attainment, and team achievement, boosting employee productivity and retention.
• Raised net profits by 15% by creating and deploying successful strategies to boost overall performance, streamline processes and reduce cost.

• Increased sales by $100,000 by establishing goals, overseeing performance and mentoring staff.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Generated $80,000 in additional revenue by growing customer base through outstanding service.
• Increased cater sales by 40% by strategically capitalizing on current market trends, developing, and promoting marketing strategies, and propelling continuous improvements.

• Applied strong leadership talents and critical thinking skills to maintain team efficiency and organized workflows.
• Motivated employees to succeed and coached employees in areas of improvement, which bolstered efficiency rates by 15%.
• Effectively allocated tasks during high-traffic times to keep operations running efficiently and employees focused.

• Increased employee retention 45% through improvements in leadership and development.
• Improved business direction and increased customer loyalty by 25% by prioritizing customers and implementing changes based on collected feedback.
• Increased operational efficiency by 30% by developing departmental systems and procedures that better-aligned workflow processes.

• Trained and motivated new servers, bartenders, and managers in successful strategies to meet operational and sales targets.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Multi-tasked regularly in the demanding environment by simultaneously responding to co-workers, manager, and 50+ guests' needs.