Jessica Niles
ALPENA,MI
Summary
Dedicated Medical Assistant and Certified Nursing Assistant experienced in enhancing patient care and operational efficiency. Improved patient satisfaction through effective communication, organization, and relationship building in fast-paced healthcare environments. Focused on collaborating with multidisciplinary teams to develop personalized care strategies and ensure compliance with healthcare regulations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Personal Care Assistant
PACE Northeast Mi
11.2025 - Current
- Provided compassionate personal care and assistance to clients, enhancing their quality of life.
- Assisted clients with daily living activities, ensuring dignity and comfort during bathing, grooming, and meal preparation.
- Monitored client health status and reported changes to healthcare professionals promptly.
- Developed and implemented individualized care plans with clients and healthcare teams to address specific needs and preferences.
- Advocated for client needs and preferences within multidisciplinary team meetings, driving personalized care strategies.
- Enhanced client comfort by delivering attentive personal care and ensuring a clean, safe environment.
Certified Nursing Assistant
MediLodge of Green View
07.2025 - Current
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted patients with daily living activities to enhance comfort and well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained cleanliness by regularly changing linens in patient rooms. to maintain a hygienic environment.
- Provided compassionate assistance with daily activities, such as bathing, dressing, and feeding, contributing to improved patient satisfaction.
- Changed linens to maintain a hygienic environment.
- Documented care actions in medical software system, ensuring accurate records and logs.
Medical Assistant
Alcona Health Center
09.2023 - 06.2025
- Gathered comprehensive client medical history, medication information, symptoms, and allergies to support effective treatment planning.
- Monitored medical supply levels and placed timely replenishment orders to ensure uninterrupted patient care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented medical histories, vital signs, and medications accurately to enhance continuity of care and support clinical decision-making.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
CNA
Compassus Hospice
10.2022 - 04.2023
- Delivered compassionate patient care and supported daily living activities to enhance resident comfort and independence.
- Administered medications and monitored vital signs to ensure patient safety and health stability.
- Collaborated with nursing staff to develop individualized care plans.
- Trained new CNA staff on best practices and resident care techniques to promote high-quality service and improve team competency.
Certified Nursing Assistant
MediLodge of Alpena
08.2021 - 04.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained cleanliness and organization of patients' rooms, group living areas, and nurse stations to promote a safe and welcoming environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided compassionate care to clients with respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, addressing specific needs for comfort and support.
- Facilitated ambulation and physical therapy by conducting planned exercise routines, enhancing patients' mobility and recovery.
CNA
Besser Senior Living Community
01.2021 - 09.2021
- Delivered compassionate patient care by assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
Phlebotomist
Mid Michigan Medical Center
01.2020 - 12.2020
- Prioritized patient safety and comfort during blood sample collection via venipuncture and capillary methods.
- Executed accurate specimen processing for laboratory analysis, adhering to strict quality control measures.
- Enhanced patient cooperation through education on phlebotomy procedures, alleviating concerns.
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Education
Master of Arts - Clinical Mental Health Counseling
Davenport University
Grand Rapids, MI 05.2026 - 08.2026
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NHAssociate of Science - Human Resources Management
Bryant And Stratton College
Newark, NYSkills
- Compassionate care
- Client advocacy
- Healthcare regulations
- Time management
- Workload prioritization
- Attention to detail
- Collaborative teamwork
- Problem-solving
- Dependable team member
- Relationship building
Certification
CNA, CCMA, Phlebotomist, Associate Degree in Human Resources, Bachelor's in Healthcare Administration, CPR/BLS, Recipient Rights Certification.
Skills
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
- Organization and time management
- Analytical thinking
- Relationship building
Timeline
Master of Arts - Clinical Mental Health Counseling
Davenport University
05.2026 - 08.2026
Personal Care Assistant
PACE Northeast Mi
11.2025 - Current
Certified Nursing Assistant
MediLodge of Green View
07.2025 - Current
Medical Assistant
Alcona Health Center
09.2023 - 06.2025
CNA
Compassus Hospice
10.2022 - 04.2023
Certified Nursing Assistant
MediLodge of Alpena
08.2021 - 04.2023
CNA
Besser Senior Living Community
01.2021 - 09.2021
Phlebotomist
Mid Michigan Medical Center
01.2020 - 12.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Human Resources Management
Bryant And Stratton College