Jessica Noble
Beloit,WI
Summary
Dynamic Lead Bartender at Palpable’s Pub with a proven track record in enhancing customer satisfaction through superior service and innovative cocktail creation. Skilled in inventory management and staff training, I foster a collaborative team environment while consistently exceeding guest expectations and promoting brand visibility in the community.
Overview
3
3
years of professional experience
Work History
Lead Bar Tender
Palpable’s Pub
09.2024 - Current
- Learned cocktail preparation techniques and beverage presentation standards.
- Assisted in managing bar inventory and maintaining stock levels.
- Provided excellent customer service by addressing guest inquiries and preferences.
- Supported bartending team in executing high-volume service during peak hours.
- Maintained cleanliness and organization of bar area according to health regulations.
- Adapted quickly to new recipes and drink specials as introduced by management.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Customer Service Representative
Blain's Farm & Fleet
02.2023 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Led efforts to streamline complaint resolution processes, increasing efficiency across the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Registration Representative
Sun Coast Diagnostics
08.2022 - 10.2022
- Managed patient check-in processes, ensuring accurate collection of personal and insurance information.
- Streamlined registration workflows to enhance efficiency and reduce wait times for patients.
- Assisted in training new staff on registration protocols and software systems.
- Collaborated with healthcare teams to resolve patient inquiries and concerns promptly.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Implemented process improvements that increased data accuracy during the registration process.
- Led initiatives to update and maintain electronic health record systems for optimal functionality.
- Developed reporting procedures to track patient flow and improve overall service delivery efficiency.
Education
Phlebotomy
Coastal Carolina Community College
Jacksonville, North Carolina, NC04.2009
Skills
- Customer service
- Staff management
- Suggestive selling
- Inventory
- Superior customer service
- Employee coaching
- Cleanliness standards
- Food service
- Expert mixology
- Social media marketing
- Supply ordering
- Workplace safety
Timeline
Lead Bar Tender
Palpable’s Pub
09.2024 - Current
Customer Service Representative
Blain's Farm & Fleet
02.2023 - 11.2024
Patient Registration Representative
Sun Coast Diagnostics
08.2022 - 10.2022
Phlebotomy
Coastal Carolina Community College