Jessica Noel (née Rowland)
(Open To Remote) Atlanta,GA
Summary
Proven leader in Operational, Product, Program, and Project Management, with established results within a Fortune-50 company. Demonstrates a strong ability to enhance operational efficiency while enabling the path to sale. Successfully led numerous strategic technology initiatives that transformed user experiences and secured a competitive edge in the market.
Overview
19
19
years of professional experience
Work History
Senior Sales Tools & Technology Manager
Comcast
Atlanta, Georgia
04.2020 - 04.2025
- Spearheaded the XM360 Get Well Plan, collaborating cross-functionally with Product/Tools/Finance/Marketing/Strategy/XM COE to resolve 104 cross-channel needs, resulting in enhanced seller capabilities that empowered agents to drive increased mobile sales and elevated support
- Led the launch of XOE across channels to drive adoption of a digital, single-platform order entry system
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Collaborated with project stakeholders to ensure successful deployment of new applications and services.
- Analyzed user requirements to develop technical specifications for new systems or modifications to existing systems.
- Assisted in the development of strategic plans to leverage technology for competitive advantage.
- Coordinated with product teams to provide feedback and insights on user experience improvements.
- Led cross-functional teams in the deployment of technical projects, ensuring timely and within-budget delivery.
Manager Sales Tools & Automation
Comcast
Atlanta, Georgia
09.2018 - 04.2020
- Orchestrated the national introduction of custom Salesforce apps across channels, overseeing all phases from initial concept through to final implementation, incuding design, UX, UI, training content creation, communications, and deployment
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented process improvements, resulting in an increase in operational efficiency.
Specialist 2/3 Product Sales Support & Analyst
Comcast
Greater Chicago Region, IL
02.2006 - 09.2018
- Developed and delivered all digital order entry and technology trainings
- Oversaw all mobile hardware purchasing and distribution
- Team Leader responsible for onboarding new team members, payroll, project management, and collateral creation
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed customer needs and recommended appropriate products or services.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
Education
Bachelor of Science - Finance
Northern Illinois University
Dekalb, IL01-2006
Skills
- User Experiences/User Interfaces
- Product Management
- Program Management
- Project Management
- Tool Management
- Omni-Channel Sales Operations
- Sales Strategy
- Business Case Design and Deployment
- Order Entry Tools
- Mobile Technologies
- Business Intelligence
- Team-Oriented Collaboration
Accomplishments
- Central Division Sales & Marketing Xcellence Individual Award, 2020
- Central Division Xcellence MVP Award, 2021
- Central Division Sales Support Elite Winner, 2022
Affiliations
- Graduate of Percepta Pathbuilders Mentoring Program for Women
- Active Member of Flourish Women's Mentor Program
- Active Team UP Contributor
- Active Member of Big South Region Women's Network
- Founding member of Employee Engagement Council
Timeline
Senior Sales Tools & Technology Manager
Comcast
04.2020 - 04.2025
Manager Sales Tools & Automation
Comcast
09.2018 - 04.2020
Specialist 2/3 Product Sales Support & Analyst
Comcast
02.2006 - 09.2018
Bachelor of Science - Finance
Northern Illinois University