Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Preference
Timeline
Generic

Jessica Noel (née Rowland)

(Open To Remote) Atlanta,GA

Summary

Results-driven Senior Sales Tools & Technology Manager with extensive experience at Comcast, specializing in optimizing Omni-Channel Sales Operations. Demonstrates a strong ability to enhance operational efficiency while enabling the path to sale. Successfully led strategic technology initiatives that transformed user experiences and secured a competitive edge in the market.

Overview

19
19
years of professional experience

Work History

Senior Sales Tools & Technology Manager

Comcast
Atlanta, Georgia
04.2020 - Current
  • Spearheaded the XM360 Get Well Plan, collaborating cross-functionally with Product/Tools/Finance/Marketing/Strategy/XM COE to resolve 104 cross-channel needs, resulting in enhanced seller capabilities that empowered agents to drive increased mobile sales and elevated support
  • Led the launch of XOE across channels to drive adoption of a digital, single-platform order entry system
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.
  • Collaborated with project stakeholders to ensure successful deployment of new applications and services.
  • Analyzed user requirements to develop technical specifications for new systems or modifications to existing systems.
  • Assisted in the development of strategic plans to leverage technology for competitive advantage.
  • Coordinated with product teams to provide feedback and insights on user experience improvements.
  • Led cross-functional teams in the deployment of technical projects, ensuring timely and within-budget delivery.

Manager Sales Tools & Automation

Comcast
Atlanta, Georgia
09.2018 - 04.2020
  • Spearheaded the national introduction of custom Salesforce apps across channels, overseeing all phases from initial concept through to final implementation, incuding design, UX, UI, training content creation, communications, and deployment
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Implemented process improvements, resulting in an increase in operational efficiency.

Specialist 2/3 Product Sales Support & Analyst

Comcast
Greater Chicago Region, IL
02.2006 - 09.2018
  • Developed and delivered all digital order entry and technology trainings
  • Oversaw all mobile hardware purchasing and distribution
  • Team Leader responsible for onboarding new team members, payroll, project management, and collateral creation
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed customer needs and recommended appropriate products or services.
  • Developed and implemented specialized procedures for customer service operations.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.

Education

Bachelor of Science - Finance

Northern Illinois University
Dekalb, IL
01-2006

Skills

  • Tool Management
  • Omni-Channel Sales Operations
  • Sales Strategy
  • User Experiences/User Interfaces
  • Project Management
  • Business Case Design and Deployment
  • Digital Order Entry Tools
  • Mobile Technologies
  • Business Intelligence
  • Team-Oriented Collaboration

Accomplishments

  • Central Division Sales & Marketing Xcellence Individual Award, 2020
  • Central Division Xcellence MVP Award, 2021
  • Central Division Sales Support Elite Winner, 2022

Affiliations

  • Graduate of Percepta Pathbuilders Mentoring Program for Women
  • Active Member of Flourish Women's Mentor Program
  • Active Team UP Contributor
  • Active Member of Big South Region Women's Network
  • Founding member of Employee Engagement Council

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Senior Sales Tools & Technology Manager

Comcast
04.2020 - Current

Manager Sales Tools & Automation

Comcast
09.2018 - 04.2020

Specialist 2/3 Product Sales Support & Analyst

Comcast
02.2006 - 09.2018

Bachelor of Science - Finance

Northern Illinois University

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Jessica Noel (née Rowland)