Jessica Nogosek

As the warranty administrator for the Jamestown location I handle all warranty claims with our airline customers across the glob and also a few sister sites. All communication over email.

• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Processed and recorded new policies and claims.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
• Verified client information by analyzing existing evidence on file.
• Processed claim paperwork and followed up on missing information to complete processing.
• Generated, posted and attached information to claim files.
• Proven ability to develop and implement creative solutions to complex problems.
• Applied effective time management techniques to meet tight deadlines.

As a materials associate I would keep track of inventory, issues parts and pull them to be delivered to an assembler to build, then later package and ship out for customers. I would work with others, help solve problems and do monthly inventory count. I would fill out paper work and work on the computer daily.

• Worked with +20 team members to move and reorganize bulk warehouse, increasing material inventory.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Processed required paperwork to expedite handling of shipped and received goods.
• Handled day-to-day shipping and receiving overseeing more than +10 packages per day.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.