Jessica Nolan
Account Managment
Attleboro,MA
Summary
High energy and creative individual with a background in the Technology, Compensation, Human Resource and Wellness industries. Well-rounded experience in developing and closing business opportunities, as well as, creating strong relationships with clients for continual renewal in account management. Leader among peers, effective mentor and continually growing to become a manager that colleagues count on.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Enterprise Customer Success Manager
Payfactors
Quincy, MA
10.2019 - Current
- Clients of note: Walmart, F5 Networks, T-Mobile, Boars Head Provisions, Seminole Electric, Hertz, Sykes Enterprises and the Universities of South Carolina, Florida, Washington.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and communication talents.
- Promoted business' development by building and maintaining relationships with existing and new clients.
- Point of escalation for clients and colleagues when issues arose and prime project manager for solution.
- Provided business, technical and product knowledge in support of post-sales activities.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Provided customer and market feedback to product team to help build features and solutions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Client Success Manager /Team Leader
Virgin Pulse
Providence, RI
10.2017 - 10.2019
- Guided clients through Virgin Pulse best practices and constructively challenged them to improve upon their existing methods to gain more participation in their program.
- Responsible for training and mentoring new Customer Success Associates and Regional Sales Managers on the Global Challenge Team.
- Lead workshops to help develop networking, best practices, industry knowledge and professional methods to challenge clients in how they strategically plan for wellbeing programs.
- Kept in regular contact with all clients to understand their business goals to better leverage wellbeing as catalyst.
- Organized all essential client materials – custom email templates, posters, presentations, member webinars, etc.
- Responsible for discovering and executing upsell opportunities for program expansion.
- 2019 Book of business - 50 clients total - $875,000 ARR Promoted to work with Medium and Enterprise groups across various industries to provide them with a white glove service model.
- Clients included: Rakuten, AGC and Comcast.
- Clients across 23 International Organizations that span both white and blue-collar industries 2018 Book of business - 90 clients total - $475,000 ARR Worked with the Small Business market and was responsible for over 100 clients across 4 Global Challenge events.
- Clients spanned both white and blue-collar industries across the United States.
Regional Sales Manager
Virgin Pulse
Providence, Rhode Island
01.2017 - 10.2017
- Promotion from Sales Development Representative Generated and discovered new business opportunities within small to mid-sized organizations (50-1,000 total employees), specifically with the Global Challenge platform.
- ARR earned: $183,355.00 o Logos include: Tervis Tumbler, The Life is Good Company, Coca-Cola, ACADIA Pharmaceuticals, MFS Investments.
- Trained Sales Development Reps to successfully discover viable opportunities with prospects.
- Represented Virgin Pulse at conferences throughout the sales territory.
- Organized a step challenge at the “Go Red for Woman” event in 2017 for 1,300 attendees.
- Created custom product demonstrations for all potential clients.
Sales Development Representative
Virgin Pulse
Providence, Rhode Island
02.2015 - 12.2016
- Worked with Regional Sales Directors to strategically contact and prospect new opportunities.
- Internally promoted from Enterprise Development team to Strategic team.
- Enterprise Team: Organizations with 500-2,999 total employees.
- Strategic Team: Organizations with 3,000 and higher in total employees.
- Weekly ranked among top three SDR’s for most: qualified opportunities, meetings booked, and email views to prospects.
- Trained and have become proficient in Salesforce, Tout App, Hoovers, Zoominfo, LinkedIn and Sales Navigator.
- Recognition and awards: once a month the Executive Leadership team at Virgin Pulse nominates three employees company wide to share their recent successes and recognize them for upholding the company values.
- One Team One Dream – Nominated in October 2017 Saddle Up – Nominated in March 2018.
Inside Sales Representative
Continental Resources
Bedford, MA
11.2012 - 02.2015
- Worked closely with Outside Sales Representatives to analyze client data and orders to best predict their future purchase.
- Reached out to vendors, distributors and third parties of wide range for quotes on products that customers needed.
- Independently managed (and renewed) client Service and Support contracts from Cisco, Oracle, Dell, NetApp, Hitachi.
- Attended monthly training seminars for Oracle, EMC, HP, NetApp and RSA on how to sell, whiteboard and overall educate customers on their newly released products.
Education
Bachelor of Arts - Communications
Massachusetts College of Liberal Arts
North Adams, MA 08.2008 - 05.2012
Skills
Sales and marketing
Business Development
Cultural awareness
Computer proficiency
Communication
Organization
Proposal Writing
Contract Renewal
Client Expansion
Negotiation
Accomplishments
- Apple Sales Professional Recognition RSA Security MGMT.
- Prof.
- Sales Certified Brocade APN Sales Training 2.0 Ethernet and Fibre Channel 10 and APN Sales Training 2.0 Brocade One F5 Sales Accreditation APC Sales Associate VMWare Sales Professional Barracuda Web Security Flex Sales Representative, Web Filter Certified Sales Representative and Spam & Virus FirewallCertified Sales Representative.
Timeline
Enterprise Customer Success Manager
Payfactors
10.2019 - Current
Client Success Manager /Team Leader
Virgin Pulse
10.2017 - 10.2019
Regional Sales Manager
Virgin Pulse
01.2017 - 10.2017
Sales Development Representative
Virgin Pulse
02.2015 - 12.2016
Inside Sales Representative
Continental Resources
11.2012 - 02.2015
Bachelor of Arts - Communications
Massachusetts College of Liberal Arts
08.2008 - 05.2012