Jessica Novak

Manage a portfolio of enterprise healthcare and manufacturing customers, serving as a strategic partner throughout the customer lifecycle. Developed executive success plans and led quarterly business reviews while partnering cross-functionally to enhance product adoption and address complex business challenges. Standardized account management processes to enhance project visibility and execution, identifying expansion opportunities that contributed to a 20% increase in ARR in 2025. Facilitated executive stakeholder meetings and supported strategic planning initiatives while serving as primary point of escalation for enterprise customers.

Managed a portfolio of AM Law 100 and enterprise legal customers through onboarding, adoption, renewal, and expansion, consistently achieving 115% client attainment through strategic account management and customer engagement.

Led Executive Business Reviews, success planning, product training, and adoption initiatives that increased customer value realization and strengthened executive partnerships.

Leveraged customer analytics to proactively identify retention risks, expansion opportunities, and adoption trends, developing strategic recommendations that improved customer outcomes.

Partnered with Product, Engineering, Support, and Sales teams to advocate for customer needs, influence product enhancements, resolve escalated issues, and drive long-term retention.

Generated qualified enterprise pipeline through strategic outbound prospecting, account research, and relationship development within the legal SaaS market, consistently exceeding outbound activity and pipeline generation goals.

Partnered closely with Account Executives to identify key stakeholders, develop account strategies, and advance complex enterprise sales opportunities through the sales cycle.

Leveraged consultative outreach and personalized messaging to engage decision-makers, uncover business challenges, and create new sales opportunities within target accounts.

Shared prospect insights, messaging best practices, and market feedback with Sales and Marketing teams to improve outreach strategies and overall team performance.

Managed consultative sales cycles for SMB and enterprise customers, consistently exceeding monthly and annual sales quotas through solution-based selling and strategic relationship management. Promoted from Account Executive to Senior Account Executive in recognition of sustained sales performance and leadership. Earned President's Club recognition four times as a top-performing sales professional. Partnered with implementation, product, and support teams to deliver tailored solutions that improved customer satisfaction and successful onboarding, while contributing to product testing, sales enablement initiatives, and mentoring peers on consultative selling and customer engagement.

** Web.com, acquired Yodle in 2016**