Jessica Novy
North Pole
Summary
Dynamic customer service professional with a proven track record at Glass Doctor Of Fairbanks, excelling in customer relations and critical thinking. Enhanced customer satisfaction through personalized service recommendations and effective communication. Skilled in data entry and active listening, driving sales and optimizing workflow in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Glass Doctor Of Fairbanks
11.2019 - 09.2025
- Resolved customer inquiries efficiently, ensuring satisfaction and repeat business.
- Processed service requests and scheduling with accuracy to optimize workflow.
- Trained new team members on company policies and customer interaction techniques.
- Streamlined communication between departments to enhance service delivery.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Service Advisor
Fix Auto Collision
03.2015 - 11.2019
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assisted in diagnosing vehicle issues through effective communication with customers and technicians.
- Maintained accurate records of service history and customer interactions within dealership systems.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Specialist
Cummins Northwest
04.2013 - 03.2015
- Managed inventory levels to ensure optimal parts availability and minimize downtime.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Provided technical support for customers regarding parts selection and application, improving service efficiency.
- Developed training materials for junior staff, enhancing knowledge of product lines and systems.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Established strong vendor relationships, negotiating favorable terms and ensuring timely delivery of parts supplies.
Education
High School Diploma -
North Pole High
North Pole, AK05-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Professional telephone demeanor
Timeline
Customer Service Representative
Glass Doctor Of Fairbanks
11.2019 - 09.2025
Service Advisor
Fix Auto Collision
03.2015 - 11.2019
Parts Specialist
Cummins Northwest
04.2013 - 03.2015
High School Diploma -
North Pole High