Jessica Nunez
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Deli Customer Service Clerk/Cake Decorator
Frys Food & Drug
2013.12 - 2019.11
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Packaged and priced each product according to company pricing procedures.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Coordinated services under supervision of lead baker.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Packaged finished products for sale.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Decorated pastries and cakes using colorful icings and piping techniques.
Cashier
Toys"R"Us
2012.10 - 2013.01
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2011
Skills
- Menu Memorization
- Product Rotation
- Product Merchandising
- Work Area Maintenance
- Sales Expertise
- Product Knowledge
- Data Entry
- Honesty and Integrity
- Customer Service
- Cleanliness and Sanitation
- Cash Register Operation
- Strong Work Ethic
Timeline
Deli Customer Service Clerk/Cake Decorator
Frys Food & Drug
2013.12 - 2019.11
Cashier
Toys"R"Us
2012.10 - 2013.01
High School Diploma -
Sunnyside High School
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