Jessica Nyberg
Sheridan,WY
Summary
Reliable team player with over 15 years of experience in healthcare settings with expertise in electronic health record systems (Cerner). Committed to service excellence and dedicated to ensuring high standards and aligning efforts with organizational goals.
Overview
18
18
years of professional experience
Work History
AMSA/ GS-6 Step 4
VA Medical Center
Sheridan, WY
06.2022 - Current
- Schedule for team of Mental Health providers with complex scheduling grids. Manage return to clinic orders, Psychiatry consults, Psychotherapy consults, Within Teams consults and Group consults. Aid in managing psych on-call and same-day access calls. Collaborate with Salt Lake City schedulers for CVT appointments to meet needs of Veterans and Clinicians.
- Understanding of provider grid utilization and impact on patient care. Report trends in usage to GPM's and Mental Health Leadership to maximize provider efficiency.
- Work in several software programs daily for scheduling purposes (CPRS, ISS, VISTA, CTM, ICB )and for Veteran communication (VEText, MHV).
- Help providers diagnose and resolve technical problems including usage of CPRS, note documentation, consult identification, and telehealth equipment, when issues arise so veteran can be seen in a timely manner to prevent care delays.
- Collaborate with staff within the Sheridan VA Health Care System and throughout the VISN to coordinate complex patient care needs ensuring the Veteran receives the right care timely.
- Use critical thinking to break down problems, evaluate solutions, and make decisions that align with current VA objectives and future goals of the VA.
- Skilled at working independently or with teammates in a fast-paced environment to maximize productivity.
- Support and promote change management practices, process improvement projects.
- Streamline tasks by prioritizing critical needs of the department and organization.
- Detail-oriented with a strong work ethic. Ensuring the Veteran or clinician’s needs are met as ordered. When necessary, communicates professionally with providers and Veteran’s to make alternative arrangements without a lapse in care.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Serves as a Super User to educate peers and Clinicians on new technology and software applications as well as updates to current ones.
Unit Clerk/CNA II/ Women's Health
Sheridan Memorial Hospital
Sheridan, WY
05.2008 - 05.2023
- Maintained accurate patient records using electronic health record (EHR) systems (Cerner) to support clinical staff.
- Managed patient admissions, discharges, bed status changes and charges. Ensuring accurate documentation in Cerner and compliance with hospital protocols.
- Collaborated with healthcare professionals to facilitate timely responses to patient inquiries and needs.
- Documented vital signs and updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records. Reported abnormal findings to the RN or clinician. Served as an advocate for the patient.
- Assisted in charge capture improvement project. Supported project by auditing charts for accurate documentation in Cerner. Enhancing charge capture processes for unit.
- Created standard work on Women's Health Unit for patient transport, equipment use and daily department workflow.
- Oversaw supply inventory management, ensuring availability of essential materials for daily operations within the unit.
- Trained new CNA's and Unit Clerks on hospital systems and procedures. After training and reviewing signed off on new employee orientation forms.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Sheridan High School
Sheridan, WY05-2005
Skills
- Strong focus on accuracy
- Reliable and accountable
- Critical thinking
- Effective team collaboration
- Service excellence
- Friendly, positive attitude
- Composed in high-stress situations
- Proactive approach to change management
- Effective time management
- Problem-solving
- Ability to plan ahead and meet deadlines
Timeline
AMSA/ GS-6 Step 4
VA Medical Center
06.2022 - Current
Unit Clerk/CNA II/ Women's Health
Sheridan Memorial Hospital
05.2008 - 05.2023
High School Diploma -
Sheridan High School