Jessica Nydegger
Pooler,GA
Summary
Offering compassionate and patient-focused approach with readiness to learn and grow in healthcare environment. Brings understanding of healthcare landscape, delivering strong communication and problem-solving skills. Ready to use and develop these skills in health navigator role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Navigator
Main Street Health
03.2024 - Current
- Maintained accurate records of patient interactions and progress towards goals.
- Conducted thorough assessments to determine the best course of action for each patient's individual needs.
- Assisted in creating educational materials about health navigation topics for use by other navigators.
- Facilitated communication between patients and healthcare providers regarding treatment decisions.
- Advised patients on preventive health measures such as immunizations, healthy eating habits, and exercise regimens.
- Provided emotional support to help patients cope with illness or difficult life situations.
- Coordinated referrals to appropriate specialists or community programs as needed.
- Identified gaps in existing services or resources for navigating healthcare issues.
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Assessed patient eligibility for various insurance programs and helped them apply when necessary.
- Connected patients with additional support systems such as social workers or mental health professionals.
- Participated in continuing education activities to stay up-to-date on current trends in healthcare navigation practices.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Provided face to face interaction with up to 10 patient per provider daily to assist each patient with unique needs.
WAITRESS
Del Sur
04.2023 - 04.2024
- Greets customers, answered questions and recommended specials, wine, and desserts to increase the bills
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Checked on guests to verify satisfaction with meals
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Assisted kitchen staff with food counts by determining the number of items that complete a ticket.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Health Coach Intern
St. Joesph Candler
08.2023 - 11.2023
- Helps clients make personalized plans to improve their physical health
- Communicate with clinicians on patients they treat together
- Help clinicians with intake forms
- Advise patients on incorporating a clinician's treatment plan into their daily lives
- Aid patients with chronic medical conditions
- Read patients' health records
- Help clients devise their own health goals and actionable plans.
- Spoke with health community workers and members of public about importance of health, prevention, and treatment.
- Educated clients on options to assist in making informed decisions.
- Maintained accurate records of patient data in a secure electronic database.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Returned calls, emails and faxes according to departmental policy.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Maintained records of clients' health progress and compared to health goals.
- Coached up to 15 clients a day by developing health goals and action plans.
Team Leader
Logans Roadhouse
04.2019 - 04.2023
- Trained newly hired employees to fill critical positions and maximize productivity
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Highest Sales
- Provided guidance, coaching, and feedback to team members.
- Identified areas where teams could improve their skillset.
- Conducted regular performance appraisals for all team members.
- Created and maintained a positive work environment for employees.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Resolved conflicts between team members quickly and effectively.
- Resolved conflicts between team members in a timely manner.
- Trained up to 5 employees a month for specific positions
Receptionist
Becky's Permanent Makeup
01.2020 - 01.2022
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled space or equipment for special programs, meetings and conferences.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Aircraft Fueler
United States Army
01.2016 - 04.2020
- Oversaw inventory usage and executed replenishment duties when needed
- Tested the fuel daily to make sure the fuel wasn't contaminated, and the fuel was pure enough for aircraft
- Maintained aircraft environmental, oxygen, fire extinguishing, and utility systems
- Supervised and completed flight line foreign object prevention walks
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Managed and tested up to 3 fuel trucks, fuel levels and mad sure each fuel level was up to date with the Army's regulations
ORDERLY ROOM CLERK
United States Army
01.2016 - 05.2019
- Managed confidential personnel files such as medical records
- Coordinated schedules for unit activities and training
- Received, logged, and stored classified papers
- Sorted and routed mail, memos, and phone messages
- Worked closely with higher-ups to deliver project requirements, develop solutions, and meet deadlines.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Managed approximately 30-50 incoming calls, leave request, and award request per day from higher ups.
Education
Bachelor of Science - Health Science
Georgia Southern University
Statesboro, GA05-2024
Skills
- Organization and efficiency
- Meticulous and organized
- Reliable
- Problem-solving
- Multitasking ability
- Flexible
- Team Player
- Superior work ethic
- Staff Management
- Patient confidentiality
- Care coordination
- Healthcare systems
- Medical terminology
- Community advocate
Accomplishments
The Good Conduct Medal
The Army Achievement Medal
The Army Commendation Medal
Certification
- Basic Life Support
- ICD 10
Contact
217 Merganser Dr, Pooler Ga 31322
912-312-0073
Nydeggerjessica@gmail.com
Army Accommodation Medal
The Army Commendation Medal with a "C" device is an award given to service members who perform exceptionally well under combat conditions. The "C" device is a bronze ribbon device that is attached to the service and suspension ribbon of the Commendation Medal.
Timeline
Health Navigator
Main Street Health
03.2024 - Current
Health Coach Intern
St. Joesph Candler
08.2023 - 11.2023
WAITRESS
Del Sur
04.2023 - 04.2024
Receptionist
Becky's Permanent Makeup
01.2020 - 01.2022
Team Leader
Logans Roadhouse
04.2019 - 04.2023
Aircraft Fueler
United States Army
01.2016 - 04.2020
ORDERLY ROOM CLERK
United States Army
01.2016 - 05.2019
- Basic Life Support
- ICD 10
Bachelor of Science - Health Science
Georgia Southern University
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