Jessica Nyland
Auburn,WA
Summary
A skilled administrative professional with proven experience in the field of non-profit management. Proven competency in customer relationship management (CRM), project management, technical problem-solving and team development. A diverse, independent, and team player with strong work ethics who thrives in a demanding environment.
Overview
24
24
years of professional experience
Work History
Community Manager
MANAGEMENT SOLUTIONS NW
09.2022 - 07.2023
- Worked with vendors/contractors to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
Patient Coordinator
PREMIER CHIROPRACTIC RENTON
09.2022 - 02.2023
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administrative Assistant
MANAGEMENT SOLUTIONS NW
01.2016 - 07.2019
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Multiple Positions
MORRIS MANAGEMENT INC.
02.2010 - 12.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Registrar
ROCKWELL INSTITUTE
12.2006 - 11.2009
- Updated computer system with latest information to keep student records current and accurate.
- Processed registrations with attention to compliance with operational policies and real estate industry standards.
Showhome Rep/Call Center Agent
NPO Management Inc.
11.2005 - 05.2006
- Developed and deployed marketing collateral to promote properties and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Supervisor
VHQOnline Entertainment
10.2004 - 09.2005
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolving outstanding accounts
- Resolving issues with shipment
- Overseeing orders for DVD inventory and meeting ratio requirements
Virtual Personal Assistant/Call Center
CALLTrex Services Corporation
07.2003 - 05.2004
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events
- Offering technical support and troubleshooting for clients.
- Assisting with the development of training materials.
- Conducting initial competency tests for PA candidates prior to their interview with HR
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Marketing Assistant
RIMEX SUPPLY LTD
08.2001 - 02.2003
- Proofread marketing collateral ahead of printing to eliminate errors.
- Responsible for local and international advertising/promotions
- Desktop publishing, graphics and designs for marketing materials.
- Coordinated local and international trade show events, annual sales meeting and social events.
- Internet Market Research on competitors.
- Updating website content.
Receptionist/Sales Administrator
Internet Marketing Center
10.1999 - 05.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managing E-Commerce sector and part time sales support.
- Provided sales and technical support for merchant accounts.
- Prepared sales reports, data entry, orders and refunds
- Underwriting contracts for merchant accounts.
Collection of on unpaid merchant account services. - Flight arrangements and meal prep for CEO
- Generating and calculating month end affiliate commissions.
- Email support in customer service and newsletter box.
Education
No Degree - General Studies
Douglas College
Coquitlam, B.C. CanadaNo Degree - Business Administration
Penn Foster Career School
Scranton, PAHigh School Diploma -
Terry Fox Senior Secondary School
Port Coquitlam, B.C. Canada06.1998
Skills
- Customer Relationship Management
- Team Training
- Vendor Management
- Client Service and Support
- Administrative Support
- Property Inspection
- MS Office Suite
- Meeting Participation
- Property Management
- Payment Processing
- Resident Relations
- Leasing and Sales
- Conflict Handling
- Database Management
Accomplishments
Employee of the Year 2010
Timeline
Community Manager
MANAGEMENT SOLUTIONS NW
09.2022 - 07.2023
Patient Coordinator
PREMIER CHIROPRACTIC RENTON
09.2022 - 02.2023
Administrative Assistant
MANAGEMENT SOLUTIONS NW
01.2016 - 07.2019
Multiple Positions
MORRIS MANAGEMENT INC.
02.2010 - 12.2014
Registrar
ROCKWELL INSTITUTE
12.2006 - 11.2009
Showhome Rep/Call Center Agent
NPO Management Inc.
11.2005 - 05.2006
Customer Service Supervisor
VHQOnline Entertainment
10.2004 - 09.2005
Virtual Personal Assistant/Call Center
CALLTrex Services Corporation
07.2003 - 05.2004
Marketing Assistant
RIMEX SUPPLY LTD
08.2001 - 02.2003
Receptionist/Sales Administrator
Internet Marketing Center
10.1999 - 05.2001
No Degree - General Studies
Douglas College
No Degree - Business Administration
Penn Foster Career School
High School Diploma -
Terry Fox Senior Secondary School
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