Jessica Oates
Dollar General
Wetumpka,AL
7
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Work History
Cashier
3 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and clarified pricing inquiries.
- Maintained cleanliness and organization of front counter and dining area.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Implemented cash handling procedures to secure accurate financial transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Trained new staff on operational procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Manager
3 Years 4 Months- Assisted in developing staff schedules to optimize operational efficiency.
- Coordinated training sessions for new employees, enhancing onboarding experience.
- Implemented inventory management system, improving stock accuracy.
- Monitored daily operations, ensuring compliance with company policies and procedures.
- Analyzed sales data to identify trends and inform strategic decisions.
- Collaborated with team members to refine customer service protocols and improve satisfaction rates.
- Led team meetings to address challenges and share best practices for performance improvement.
- Developed reports on operational metrics, providing insights for management review and strategy adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Cashier
2 Years 4 Months- Process customer transactions accurately and efficiently using point-of-sale systems.
- Maintain cleanliness and organization of work area to enhance customer experience.
- Provide exceptional service by addressing customer inquiries and resolving issues promptly.
- Assist in inventory management by restocking supplies and monitoring stock levels.
Holly Mart Gas Station
1 Year 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Timeline
Cashier
Bibb St Pizza Company
01.2023 - 29 2023Read More
Assistant Manager
Dollar General
04.2022 - 08.2025Read More
Cashier
McDonald's
01.2020 - 05.2022Read More
Holly Mart Gas Station
03.2018 - 12.2019Read More