Jessica Obermeyer
Douglasville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Atlanta Harley-Davidson
08.2022 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Server
Texas Roadhouse
04.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Server Shift Leader
Johnny's Ny Style Pizza
03.2020 - 03.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Concierge
Foxhall Resort And Sporting Club
01.2019 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GA05.2014
Skills
- Information Updates
- Strong Computational Skills
- Customer Experience Improvement
- Sustainable Energy
- Conflict Resolution Techniques
- Microsoft Office
- Performance Goals
- Issue and Complaint Resolution
- Understanding Customer Needs
- Sales and Upselling
- Calm and Professional Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Specialist
Atlanta Harley-Davidson
08.2022 - Current
Server
Texas Roadhouse
04.2021 - 08.2022
Bartender/Server Shift Leader
Johnny's Ny Style Pizza
03.2020 - 03.2021
Concierge
Foxhall Resort And Sporting Club
01.2019 - 03.2020
High School Diploma -
Chapel Hill High School
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