Jessica O'Brien

As co-owner of a successful permanent makeup and esthetics studio with two locations, I co-manage all business strategy, financial operations, and team leadership, driving significant growth. Key responsibilities include:

Financial Management & Strategy: Manage budgeting, financial reporting, and strategic planning across both locations.

Team Leadership: Supervise 6 Estheticians and 1 Studio Manager, overseeing hiring, training, performance reviews, and fostering a positive, high-performance work environment.

Client Retention: Manage a client base of 5,146, with 271 regular clients who visit 3+ times in 6 months, demonstrating strong client loyalty.

Quality Control & Customer Service: Ensure top-tier service by addressing customer issues and implementing quality control measures across both locations.

Compliance & Operations: Oversee compliance with health, tax, and operational regulations, refining processes to improve efficiency.

Payroll & Inventory: Manage weekly payroll for both locations and track inventory to optimize resources and maintain operational flow.

Client Services: Provide permanent makeup and esthetic services 4 days a week, building lasting relationships and driving repeat business.

As a member of the Employee Success team, I focused on HR systems production support, data quality, reporting, audits, and process improvement initiatives. My key responsibilities included:

Data Management & System Support: Managed and completed complex data loads into Workday (HRIS), ensuring seamless integration and accuracy of employee data.

Collaboration & Process Improvement: Worked closely with Employee Success centers of expertise to develop and implement new programs and processes aimed at improving efficiency and overall employee experience.

Data Integrity & Standardization: Acted as a subject matter expert, ensuring the integrity of employee data, the global standardization of key processes, and the consistent execution of transactions across various HR functions.

Business Process Analysis: Analyzed data flows and Workday business processes to identify opportunities for improvement and optimize system functionality.

Provided operational support for Salesforce’s acquisition strategy, leveraging expertise to scale and drive growth. Key responsibilities included:

Data Management & Integrity: Managed sensitive employee demographic and compensation data throughout all phases of acquisition, ensuring high levels of data accuracy and integrity.

Employee Database Management: Oversaw an active database of 5,000+ acquired employees, preparing monthly retention reports for partners and executives to track progress and inform decision-making.

Collaboration with IT & Integration Teams: Partnered with IT and Integration teams to provide guidance on the system integration of acquired employee data, ensuring seamless transitions and accurate data transfer.

Acquisition Strategy Support: Brought operational expertise to support the scaling and growth of Salesforce’s acquisition strategy, helping to streamline processes and improve efficiency.

Provided Tier 2 system support for multiple HR systems.

As an Employee Relations Specialist, I supported the Employee Relations team by assisting with various HR initiatives. Key responsibilities included:

Separation & Exit Processes: Prepared voluntary and involuntary separation paperwork and conducted voluntary exit interviews to gather valuable feedback.

HRIS & Data Management: Managed employee relations data, ensuring accuracy and confidentiality in compliance with company policies and legal regulations.

Documentation & Reporting: Compiled monthly attrition reports and analyzed termination trends to identify areas for improvement and enhance employee retention strategies.

As a Benefits Coordinator, I managed the administration and communication of employee benefits programs, ensuring a smooth and efficient process for new hires and ongoing employee support. Key responsibilities included:

New Hire Benefits Presentation & Enrollment: Led new hire benefit orientations, explaining the full range of benefit offerings, and guided employees through the enrollment process, ensuring clarity and understanding.

Life Event Changes & Employee Support: Managed benefit elections for life event changes, such as marriage, birth, or loss of coverage. Responded to employee inquiries via a ticketing system, providing accurate information and resolving issues promptly.

Benefit Plan Management: Administered health, dental, vision, life insurance, and wellness programs, ensuring proper enrollment and addressing employee concerns. Facilitated FMLA presentations for expecting parents and supported FMLA processes.

Audits & Reconciliation: Performed audits and reconciliations for benefit plans and invoices, ensuring accuracy and compliance with company policies and vendor agreements.

Collaboration with HR & Payroll: Partnered closely with payroll to ensure accurate and timely deductions for employee benefits. Collaborated with the compensation team, recruitment, and HR coordinator to align benefits offerings with company policies and employee needs.

Vendor Relations & Issue Resolution: Triage benefit-related issues to plans representatives, ensuring quick resolution and minimizing employee disruptions.

As an HR Coordinator, I supported HR operations by ensuring accurate record-keeping, responding to employee inquiries, and collaborating across teams to maintain data integrity. Key responsibilities included:

Employee Record Management: Maintained 1,000+ employee records, ensuring confidentiality, accuracy, and compliance with company policies and legal requirements.

Employee Inquiries & Support: Responded to employee inquiries regarding HR policies, benefits, and payroll, providing timely and clear information to ensure a smooth experience.

Collaboration with Payroll & Benefits: Partnered with payroll and benefits teams to ensure that employee changes (e.g., promotions, personal information updates) were accurately reflected across all systems.